Mad as heck at a retailer

[captain53]

Originally Posted by MajorCaptSilly

This is why I didn't want to out the retailer. I would hate to cause any problems with Alex as he's one of our finest. This really tears me up. PM was sent to Alex. I feel as terrible now as I felt justified when I started this thread.

MCS

Based on numerous comments found on various consumer sites this company has a definite habit of the same sort of wrong doings as yours. Everybody screws up once in a while but that is not the case here. Secondly it is piss poor management when you have to call on a friend to fix a legitimate problem that customer service should have fixed in 1 call. Alex is just in the middle and as a good member and friend trying to fix things with you and the company, nothing but respect from anyone for that.