Mad as heck at a retailer

MajorCaptSilly · 09-22-2009, 06:31 PM

Quote:

Originally Posted by snkbyt

I knew nothing of this and never received a PM about this issue...I haven't started working there yet until they open their new store...Scott send me a PM w/your addy and I will look into this tomorrow........sorry things went this far

This is why I didn't want to out the retailer. I would hate to cause any problems with Alex as he's one of our finest. This really tears me up. PM was sent to Alex. I feel as terrible now as I felt justified when I started this thread.

MCS

BlackDog · 09-22-2009, 06:35 PM

Quote:

Originally Posted by MajorCaptSilly

This is why I didn't want to out the retailer. I would hate to cause any problems with Alex as he's one of our finest. This really tears me up. PM was sent to Alex. I feel as terrible now as I felt justified when I started this thread.

The issue isn't really Alex's to fix though, it's Tom the owner's. I don't see this as any negative reflection on Alex.

longknocker · 09-22-2009, 06:45 PM

Quote:

Originally Posted by BlackDog

The issue isn't really Alex's to fix though, it's Tom the owner's. I don't see this as any negative reflection on Alex.

I agree. Alex will definitely get to the root of the issue, but it's the owner's responsibility to make it right.

Smokin Gator · 09-22-2009, 06:47 PM

Quote:

Originally Posted by BlackDog

The issue isn't really Alex's to fix though, it's Tom the owner's. I don't see this as any negative reflection on Alex.

captain53 · 09-22-2009, 06:55 PM

Quote:

Originally Posted by MajorCaptSilly

This is why I didn't want to out the retailer. I would hate to cause any problems with Alex as he's one of our finest. This really tears me up. PM was sent to Alex. I feel as terrible now as I felt justified when I started this thread.

MCS

Based on numerous comments found on various consumer sites this company has a definite habit of the same sort of wrong doings as yours. Everybody screws up once in a while but that is not the case here. Secondly it is piss poor management when you have to call on a friend to fix a legitimate problem that customer service should have fixed in 1 call. Alex is just in the middle and as a good member and friend trying to fix things with you and the company, nothing but respect from anyone for that.