Mad as heck at a retailer

Sr Mike · 09-23-2009, 06:22 AM

Quote:

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

That is exactly why I am a repeat customer at some retailers I purchase from, not all are cigar related either.

SNKBYT · 09-23-2009, 11:45 AM

PM'd Scott on this matter yesterday.....today I found his $ was refunded and he was sent some free Cain Torpedo's for his trouble....on a side note they have updated the web site and are working on fixing the inventory to real time on hand as items sell........still best to call first to ensure availability of product as some items sell faster than others.......any further issues, please PM me for help.

MajorCaptSilly · 09-23-2009, 11:56 AM

I got a PM from Tom today saying he was sending me a 5 pack of Cain cigars for my trouble. The website has also been updated to say the robustos are not in stock. Thank you, Alex for following up on this for me. I hope that Duque can get their communication issues fixed. That would make all the difference in the world. It's easy to draw incorrecct conclusions when the communication is not there. I wish Duque the best of luck and hope they can overcome.

MCS

09-23-2009, 11:45 AM	#2
SNKBYT PATRIOT and VETERAN Join Date: Oct 2008 First Name: Alex Location: SWEET HOME ALABAMA Posts: 3,289 Trading: (30)	Re: Mad as heck at a retailer PM'd Scott on this matter yesterday.....today I found his $ was refunded and he was sent some free Cain Torpedo's for his trouble....on a side note they have updated the web site and are working on fixing the inventory to real time on hand as items sell........still best to call first to ensure availability of product as some items sell faster than others.......any further issues, please PM me for help. __________________ "IF YOU WANT TO TAKE MY FREEDOM, MAKE DAMN SURE THAT YOU'RE AS PASSSIONATE ABOUT TAKING IT AS I AM ABOUT KEEPING IT"

09-23-2009, 11:56 AM	#3
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Re: Mad as heck at a retailer I got a PM from Tom today saying he was sending me a 5 pack of Cain cigars for my trouble. The website has also been updated to say the robustos are not in stock. Thank you, Alex for following up on this for me. I hope that Duque can get their communication issues fixed. That would make all the difference in the world. It's easy to draw incorrecct conclusions when the communication is not there. I wish Duque the best of luck and hope they can overcome. MCS __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?