Screwed

dwoodward · 02-02-2012, 03:11 PM

Bought a 28 bottle Edgestar during Compact Appliance's sale for $189. Unit came today with a scratch on the top and some kind of finish issues on the face of the door.

I frankly don't want to ship this thing all the way back to them, but they are pretty much leaving me no choice it seems. They are selling scratch and dent units for 128 dollars and the best they can do is refund me 10% of what I paid...

Can't believe this. Basically I paid for a new unit and got a imperfect unit it seems and they want me to either accept the refund or ship it back.

Sorry, just need to rant I guess.

cjhalbrooks · 02-02-2012, 03:17 PM

just rant bro, take the 10% and buy gars with it. It will be like they bought it for you

02-02-2012, 03:19 PM

I had the same problem, i bought new and the unit already had comestic damage.

SvilleKid · 02-02-2012, 03:24 PM

It doesn't sound like Compact Appliances is a vendor that needs repeat customers (or customers that have been forewarned!)

pektel · 02-02-2012, 03:31 PM

I sent them pictures of mine when it arrived with a broken door (I bought a scratch and dent for $99 shipped). They refunded my entire purchase price, and told me to throw the unit in my dumpster. I took the refund, and had a new door made out of solid cherry:

Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back.

icehog3 · 02-02-2012, 03:31 PM

Will they pay for return shipping of the damaged unit?

dwoodward · 02-02-2012, 03:33 PM

Quote:

Originally Posted by pektel

Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back.

Not a bad idea. I might shoot that across their noses to see what they say, the scratch is actually on the top of the door. So that would make sense. That should get rid of the finish issues and scratch all in one go.

awsmith4 · 02-02-2012, 03:36 PM

Are you expecting them to just send a new one and let you keep both?

dwoodward · 02-02-2012, 03:41 PM

Quote:

Originally Posted by awsmith4

Are you expecting them to just send a new one and let you keep both?

No, I was expecting some form of a courtesy charge back to my card. The scratch units on their website are $60 cheaper than I paid, I just don't see how $20 is a fair offer for a charge back. I offered to meet them in the middle at $40 and they said no.

kelmac07 · 02-02-2012, 04:09 PM

Quote:

Originally Posted by SvilleKid

It doesn't sound like Compact Appliances is a vendor that needs repeat customers (or customers that have been forewarned!)

X2

awsmith4 · 02-02-2012, 04:15 PM

Quote:

Originally Posted by dwoodward

No, I was expecting some form of a courtesy charge back to my card. The scratch units on their website are $60 cheaper than I paid, I just don't see how $20 is a fair offer for a charge back. I offered to meet them in the middle at $40 and they said no.

Oh I had my math wrong, I thought they were giving you the same price as the scratch and dent. Are they going to pay the shipping back? If not then I would dispute the charge

MurphysLaw · 02-02-2012, 04:15 PM

Quote:

Damaged Shipments
If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of delivery*. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 1-866.975.4846 to set up a return for a damaged product.

From their site, sounds like they should arrange to have the unit returned and and send a replacement or get you your money back.

icehog3 · 02-02-2012, 04:25 PM

Quote:

Originally Posted by awsmith4

Oh I had my math wrong, I thought they were giving you the same price as the scratch and dent. Are they going to pay the shipping back? If not then I would dispute the charge

Quote:

Originally Posted by icehog3

Will they pay for return shipping of the damaged unit?

That's what I asked.

dwoodward · 02-02-2012, 04:33 PM

Quote:

Originally Posted by icehog3

Will they pay for return shipping of the damaged unit?

From their site:

Returns related to orders that included "free shipping" will be subject to a 15% shipping recovery fee.

It was a free shipping deal so I guess I would have to pay 15% of whatever shipping is or something... it's not very clear I guess.

icehog3 · 02-02-2012, 04:35 PM

Quote:

Originally Posted by dwoodward

From their site:

Returns related to orders that included "free shipping" will be subject to a 15% shipping recovery fee.

It was a free shipping deal so I guess I would have to pay 15% of whatever shipping is or something... it's not very clear I guess.

I'd clarify. If they are going to charge you 15% to take back a damaged unit, I would do like Albert suggested and dispute the charge.

dwoodward · 02-02-2012, 04:43 PM

Quote:

Originally Posted by icehog3

I'd clarify. If they are going to charge you 15% to take back a damaged unit, I would do like Albert suggested and dispute the charge.

With ****** you mean? Isn't it illegal to dispute something that you actually received?

icehog3 · 02-02-2012, 05:36 PM

Quote:

Originally Posted by dwoodward

With ****** you mean? Isn't it illegal to dispute something that you actually received?

If it is damaged and the company wants money to take it back? I'd sure give it a try, but hey, that's me.

bobarian · 02-02-2012, 06:45 PM

Quote:

Originally Posted by icehog3

If it is damaged and the company wants money to take it back? I'd sure give it a try, but hey, that's me.

I have three wine coolers, all came with a removable plastic coating on the frame of the door. Can you post pictures of the damage?

02-02-2012, 07:24 PM

Well.. If it makes you feel any better man.. I just received my Edgestar 28 that I bought from them as an "open-box" for $119 shipped.. not a scratch on it. But seriously.. see if they can ship you a new door?

dwoodward · 02-03-2012, 12:11 PM

Still not happy with everything, but looks like I'm getting 20 dollars back. I'm gonna try cleaning the door. If it doesn't work and since they were so unhelpful, ill just order a new door before the parts warranty is up.

02-02-2012, 03:11 PM	#1
dwoodward Gentlemen, you may smoke! Join Date: Jul 2010 First Name: Derrick Location: South Dakota Posts: 1,868 Trading: (26)	Screwed Bought a 28 bottle Edgestar during Compact Appliance's sale for $189. Unit came today with a scratch on the top and some kind of finish issues on the face of the door. I frankly don't want to ship this thing all the way back to them, but they are pretty much leaving me no choice it seems. They are selling scratch and dent units for 128 dollars and the best they can do is refund me 10% of what I paid... Can't believe this. Basically I paid for a new unit and got a imperfect unit it seems and they want me to either accept the refund or ship it back. Sorry, just need to rant I guess.

02-02-2012, 03:17 PM	#2
cjhalbrooks I am behind you. SHHHHH Join Date: Dec 2011 First Name: Cory Location: Under a Bridge, trying to find the troll who stole my soul. Posts: 1,370 Trading: (20)	Re: Screwed just rant bro, take the 10% and buy gars with it. It will be like they bought it for you __________________ GMCGTPWHAF Tennessee Chapter. Down with the bloody BIG HEAD

02-02-2012, 03:19 PM	#3
kickerb Guest Posts: n/a	Re: Screwed I had the same problem, i bought new and the unit already had comestic damage.

02-02-2012, 03:24 PM	#4
SvilleKid Yes I am a Pirate Join Date: Oct 2008 Location: 33°46′08″N 86°28′16″W / 33.76895°N 86.471037°W Posts: 2,776 Trading: (52)	Re: Screwed It doesn't sound like Compact Appliances is a vendor that needs repeat customers (or customers that have been forewarned!) __________________ Ceilin' fan it stirs the air, Cigar smoke does swirl. The fragrance on the pillow case, and he thinks about the girl. Thanks, JB, 1975.

02-02-2012, 03:31 PM	#5
pektel I'm nuts for the place Join Date: Jul 2010 First Name: Peter Location: Grand Rapids, MN Posts: 4,320 Trading: (28)	Re: Screwed I sent them pictures of mine when it arrived with a broken door (I bought a scratch and dent for $99 shipped). They refunded my entire purchase price, and told me to throw the unit in my dumpster. I took the refund, and had a new door made out of solid cherry: Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back. __________________ The problem is not the problem. The problem is your ATTITUDE about the problem.

02-02-2012, 03:31 PM	#6
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,440 Trading: (60)	Re: Screwed Will they pay for return shipping of the damaged unit? __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

02-02-2012, 03:36 PM	#8
awsmith4 Simple Pleasures - 2oL Join Date: Oct 2008 First Name: Albert Location: Marietta, Georgia Posts: 4,602 Trading: (111)	Re: Screwed Are you expecting them to just send a new one and let you keep both? __________________ Its THIS easy to support our troops

02-02-2012, 07:24 PM	#19
us_soldier1989 Guest Posts: n/a	Re: Screwed Well.. If it makes you feel any better man.. I just received my Edgestar 28 that I bought from them as an "open-box" for $119 shipped.. not a scratch on it. But seriously.. see if they can ship you a new door?

02-03-2012, 12:11 PM	#20
dwoodward Gentlemen, you may smoke! Join Date: Jul 2010 First Name: Derrick Location: South Dakota Posts: 1,868 Trading: (26)	Re: Screwed Still not happy with everything, but looks like I'm getting 20 dollars back. I'm gonna try cleaning the door. If it doesn't work and since they were so unhelpful, ill just order a new door before the parts warranty is up.