Screwed

[pektel]

I sent them pictures of mine when it arrived with a broken door (I bought a scratch and dent for $99 shipped). They refunded my entire purchase price, and told me to throw the unit in my dumpster. I took the refund, and had a new door made out of solid cherry:



Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back.

[dwoodward]

Originally Posted by pektel

Honestly, if the damage on the top isn't huge, I'd just use some touchup paint. Maybe they should send you a new door instead of you having to ship the entire unit back.

Not a bad idea. I might shoot that across their noses to see what they say, the scratch is actually on the top of the door. So that would make sense. That should get rid of the finish issues and scratch all in one go.

[awsmith4]

Are you expecting them to just send a new one and let you keep both?

[dwoodward]

Originally Posted by awsmith4

Are you expecting them to just send a new one and let you keep both?

No, I was expecting some form of a courtesy charge back to my card. The scratch units on their website are $60 cheaper than I paid, I just don't see how $20 is a fair offer for a charge back. I offered to meet them in the middle at $40 and they said no.

[awsmith4]

Originally Posted by dwoodward

No, I was expecting some form of a courtesy charge back to my card. The scratch units on their website are $60 cheaper than I paid, I just don't see how $20 is a fair offer for a charge back. I offered to meet them in the middle at $40 and they said no.

Oh I had my math wrong, I thought they were giving you the same price as the scratch and dent. Are they going to pay the shipping back? If not then I would dispute the charge