Why do we pay for 'service' when it's this poor?

[Tenor CS]

I have to say, I am impressed when I go into Lowe's. The stores are big, clean, and well-lit. If I need help, I can find someone in under 60 seconds. If I ask them where something is, they speak English, and they know. And in the very rare cases where they don't know, they can find out quickly. I never get the "it's not my department" blow-off.

Originally Posted by Tenor CS

I have to say, I am impressed when I go into Lowe's. The stores are big, clean, and well-lit. If I need help, I can find someone in under 60 seconds. If I ask them where something is, they speak English, and they know. And in the very rare cases where they don't know, they can find out quickly. I never get the "it's not my department" blow-off.

I like lowes too. I would have bought the Stove there, but Sears price matched Lowes on the memorial day sale. But the topping on the cake was I'll get back 8% bing cashback from buying through sears.com. That's almost like not having to pay tax on the sale.

So I come out about $67 ahead with the bing transaction.