Why do we pay for 'service' when it's this poor?

[Parshooter]

I guess I've been lucky with Sears. Recently bought a washer and dryer, great service during the sale and delivery/installation. Have had our fridge fixed once and had to have some replacement parts delivered and never had a problem.

Originally Posted by Parshooter

I guess I've been lucky with Sears. Recently bought a washer and dryer, great service during the sale and delivery/installation. Have had our fridge fixed once and had to have some replacement parts delivered and never had a problem.

Overall the experience fairs a bit worse than BestBuy when they delivered our W/D and Fridge. No problems with either of those... but they don't require extra safety stuff like anti-tip brackets.