Palio Customer Service

smitdavi · 05-12-2009, 03:13 PM

is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

md4958 · 05-12-2009, 03:17 PM

Quote:

Originally Posted by smitdavi

is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

Care to let us know which retailer we should avoid doing business with?

smitdavi · 05-12-2009, 03:18 PM

It's a B&M in Indianapolis

05-12-2009, 03:37 PM

They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.

Mugen910 · 05-12-2009, 03:40 PM

Quote:

Originally Posted by smitdavi

It's a B&M in Indianapolis

well I'm never buying from there!
Thanks for sharing David.

dunng · 05-12-2009, 04:06 PM

Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you!

Have you tried their cigar, Esencia?

Posted via Mobile Device

WildBlueSooner · 05-12-2009, 04:16 PM

Sounds like their service is as good as their cutters!

smitdavi · 05-12-2009, 04:17 PM

Quote:

Originally Posted by dunng

Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you!

Have you tried their cigar, Esencia?

Posted via Mobile Device

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

heavyd · 05-12-2009, 04:23 PM

I had to return one to David at Heartfelt...easy as pie

. I love those cutters.

pnoon · 05-12-2009, 04:25 PM

Quote:

Originally Posted by md4958

Care to let us know which retailer we should avoid doing business with?

Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

smitdavi · 05-12-2009, 04:27 PM

Quote:

Originally Posted by heavyd

I had to return one to David at Heartfelt...easy as pie

. I love those cutters.

That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement

icehog3 · 05-12-2009, 05:16 PM

Quote:

Originally Posted by smitdavi

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

A solid BOTL and a great guy for sure.

ucla695 · 05-12-2009, 07:03 PM

OpusEx · 05-12-2009, 07:11 PM

Quote:

Originally Posted by pnoon

Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.

OpusEx · 05-12-2009, 07:12 PM

Quote:

Originally Posted by smitdavi

Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

It was a pleasure speaking with you today and TY for the kind words.

smitdavi · 05-12-2009, 07:17 PM

Quote:

Originally Posted by OpusEx

It was a pleasure speaking with you today and TY for the kind words.

NP problem...it's pretty easy when the product and the customer service speak for themselves

WildBlueSooner · 05-12-2009, 07:37 PM

Sounds like Palio has everything going for them...except their cutters are so friggin ugly

05-12-2009, 08:01 PM

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing

WildBlueSooner · 05-12-2009, 08:08 PM

Quote:

Originally Posted by kzm007

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing

chippewastud79 · 05-12-2009, 08:34 PM

Quote:

Originally Posted by kzm007

I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing

I damn near sliced the tip of my finger trying to brush off the blades with it open.

Now I always clean the blades with it closed.

05-12-2009, 03:13 PM	#1
smitdavi Ambassador of Quan Join Date: Oct 2008 First Name: David Location: Bloomington, IN Posts: 1,434 Trading: (9)	Palio Customer Service is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

05-12-2009, 03:18 PM	#3
smitdavi Ambassador of Quan Join Date: Oct 2008 First Name: David Location: Bloomington, IN Posts: 1,434 Trading: (9)	Re: Palio Customer Service It's a B&M in Indianapolis

05-12-2009, 03:37 PM	#4
Junior Guest Posts: n/a	Re: Palio Customer Service They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.

05-12-2009, 04:06 PM	#6
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Palio Customer Service Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! Have you tried their cigar, Esencia? Posted via Mobile Device

05-12-2009, 04:16 PM	#7
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: Palio Customer Service Sounds like their service is as good as their cutters! __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

05-12-2009, 04:23 PM	#9
heavyd Adjusting to the Life Join Date: Nov 2008 First Name: Dave Location: La Mesa CA Posts: 316 Trading: (22)	Re: Palio Customer Service I had to return one to David at Heartfelt...easy as pie . I love those cutters. __________________ "You can't get to wonderful without passing through alright." ~Bill Withers

05-12-2009, 07:03 PM	#13
ucla695 Neither here, nor there Join Date: Oct 2008 Location: The Pool Posts: 3,696 Trading: (5)	Re: Palio Customer Service

05-12-2009, 07:37 PM	#17
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: Palio Customer Service Sounds like Palio has everything going for them...except their cutters are so friggin ugly __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

05-12-2009, 08:01 PM	#18
kzm007 Guest Posts: n/a	Re: Palio Customer Service I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it. Is that a safety feature planned or just my dumb luck? Mom always told me she'd prefer human testing over animal testing