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-   Accessory Discussion / Reviews (http://www.cigarasylum.com/vb/forumdisplay.php?f=14)
-   -   Palio Customer Service (http://www.cigarasylum.com/vb/showthread.php?t=15394)

smitdavi 05-12-2009 03:13 PM
Palio Customer Service
 
is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.

md4958 05-12-2009 03:17 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by smitdavi (Post 379547)
is absolutely the best. I sent an email this afternoon about a retailer that wouldn't honor the warranty. Within minutes I got a call and a promise to rectify the situation. Just wanted to share. If you haven't tried a Palio cutter, please do. The cutter and their customer is top notch.
:tpd:

Care to let us know which retailer we should avoid doing business with?

smitdavi 05-12-2009 03:18 PM
Re: Palio Customer Service
 
It's a B&M in Indianapolis

Junior 05-12-2009 03:37 PM
Re: Palio Customer Service
 
They are great. I had a case melted in a car fire, and they sent me a new one. The cutter was just fine, no damage at all.

Mugen910 05-12-2009 03:40 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by smitdavi (Post 379556)
It's a B&M in Indianapolis
well I'm never buying from there!
Thanks for sharing David.

dunng 05-12-2009 04:06 PM
Re: Palio Customer Service
 
Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :tu

Have you tried their cigar, Esencia? :dr
Posted via Mobile Device

WildBlueSooner 05-12-2009 04:16 PM
Re: Palio Customer Service
 
Sounds like their service is as good as their cutters!

smitdavi 05-12-2009 04:17 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by dunng (Post 379590)
Another option is to PM Marc (OpusEx) if there is an issue, he will take care of you! :tu

Have you tried their cigar, Esencia? :dr
Posted via Mobile Device
Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service

heavyd 05-12-2009 04:23 PM
Re: Palio Customer Service
 
I had to return one to David at Heartfelt...easy as pie :). I love those cutters.

pnoon 05-12-2009 04:25 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by md4958 (Post 379554)
:tpd:

Care to let us know which retailer we should avoid doing business with?
Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.

smitdavi 05-12-2009 04:27 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by heavyd (Post 379617)
I had to return one to David at Heartfelt...easy as pie :). I love those cutters.
That's how Marc wants it to be...to say he was disappointed that one of his retailers failed to do this would be an understatement

icehog3 05-12-2009 05:16 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by smitdavi (Post 379607)
Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
A solid BOTL and a great guy for sure. :tu

ucla695 05-12-2009 07:03 PM
Re: Palio Customer Service
 
:wo

OpusEx 05-12-2009 07:11 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by pnoon (Post 379621)
Don't jump to conclusions. It may be an isolated incident that will be rectified between Palio and the retailer. No need to condemn based on one incident.
Situation discussed and rectified, please do visit this retailer, as they were a bit unclear as to the authorized Palio retailer responsibilities and will do what is necessary moving forward.

OpusEx 05-12-2009 07:12 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by smitdavi (Post 379607)
Marc is the one I talked too. Great guy. You can tell he is passionate about his cutters and customer service
It was a pleasure speaking with you today and TY for the kind words.

smitdavi 05-12-2009 07:17 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by OpusEx (Post 379913)
It was a pleasure speaking with you today and TY for the kind words.
NP problem...it's pretty easy when the product and the customer service speak for themselves :tu

WildBlueSooner 05-12-2009 07:37 PM
Re: Palio Customer Service
 
Sounds like Palio has everything going for them...except their cutters are so friggin ugly :r

kzm007 05-12-2009 08:01 PM
Re: Palio Customer Service
 
I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss

WildBlueSooner 05-12-2009 08:08 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by kzm007 (Post 380034)
I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss
:r

chippewastud79 05-12-2009 08:34 PM
Re: Palio Customer Service
 
Quote:
Originally Posted by kzm007 (Post 380034)
I tried to cut my finger on purpose for whatever reason with a Palio. Couldn't do it.

Is that a safety feature planned or just my dumb luck?

Mom always told me she'd prefer human testing over animal testing :ss
I damn near sliced the tip of my finger trying to brush off the blades with it open. :jd Now I always clean the blades with it closed. :tu


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