Troubling sights at my local B&M

[T.G]

Originally Posted by Doctorossi

I'd like to see the Venn diagram indicating the percentage of Tatuaje customers not interested in the Wolfman- I'd imagine it's pretty miniscule. If this guy thinks "nobody wants the Wolfman", why is he carrying Tatuaje in the first place?

Whether or not that is the case is not the issue, but apparently something makes him feel that way and I'm not going to sit here and pretend to know what those reasons are so as to refute them.

[Doctorossi]

Originally Posted by T.G

Whether or not that is the case is not the issue, but apparently something makes him feel that way and I'm not going to sit here and pretend to know what those reasons are so as to refute them.

Well, there is a gap between, "No one wants those." and "My customers haven't indicated much interest in those, but I'll note yours." and in that gap lies honesty, humility and customer service.

[T.G]

Originally Posted by Doctorossi

Well, there is a gap between, "No one wants those." and "My customers haven't indicated much interest in those, but I'll note yours." and in that gap lies honesty, humility and customer service.

I wasn't aware that you were there to witness the conversation.

[Doctorossi]

Originally Posted by T.G

I wasn't aware that you were there to witness the conversation.

I wasn't aware that I needed to be present in order to comment on the OP's description of the conversation. I pretty much figured that "unless the OP is misrepresenting the situation" was a caveat implicit in every response here.

[T.G]

Originally Posted by Doctorossi

I wasn't aware that I needed to be present in order to comment on the OP's description of the conversation. I pretty much figured that "unless the OP is misrepresenting the situation" was a caveat implicit in every response here.

I don't necessarily disagree with some of what you have said in theory, but without the transcript and specific context in which it was said along with having access to detailed knowledge of his customer base and their desires, agreeing in specifics requires too many assumptions for me.