My humidor has betrayed me!!

[alexa071]

I Don't Think They Will, But GL! They Told Me The Warranty Was Only 30 Days.

Well, this was the case. Cbid said they can't process a return since it is outside the 30-day return policy. I wrote back telling them that I'm not looking for a return at this point. I'm looking for them to replace a defective product... there's a difference. I don't expect a different response from them but I think they do need to make this right in SOME way. I have a lot of good cigar buying years left in me and there's more than one cigar auction site out there these days. Unfortunately, they also might have gotten too big to care about their individual customers. I'll withold judgement until I see how this is ultimately resolved.

In the meantime, I'm covering my bases. I made contact with Ed at waxingwood to ask a question about dimensions on his humidors. If cbid doesn't make this right I won't be buying a substandard humidor again.

Randy