DSL help

[G G]

Don't know where else to ask because I am out of ideas. I have DSL at my house. I have a 10 mbps down and 2 mbps up connection through the local telephone company. I will list what I have in my home network as well. I have a desktop computer, a laptop computer, two Rokus, an outdoor P2P network that I use to broadcast internet over my property. Two iphones, and two ipads. I have a modem/router from the phone company. I also use the wireless on the router for indoor access to internet. I also have a dumbswitch. All of my phone lines from the phone companies demark were replaced by me with CAT5e about a year ago. Up until a month or two ago things were working great. The settings in everything haven't changed and all of this was working fine as is. My speeds started dropping down to almost unusable levels. We are talking over 1000 ms pings and less than 1 mbps down and like .05 up. It sometimes will give me good speeds then right back to bad. I have had the phone company here working on it several times and the tech is a friend of mine. Since it's a phone company modem/router combo I have access to the admin side of it. The dsl statistics all look good and have up to 25mbps second link. I have tested it every way you can. I have taken everything out of the network except the desktop and still have bad speedtests and I know it's right because we have low quality on Netflix, Hulu, and Playon. The phone company tech is at a loss to find the problem and he is pretty good at his job. I have toyed with the security settings in the wireless and tweaked several settings such as the bandwitdth from 20 mghz to 40 and auto channel select and making sure they indoor doesn't overlap the outdoor by setting them to 6 and 11 respectively or 1 and 6, or 1 and 11 and nothing seems to fix it. The outdoor settings are what they have been and haven't changed from the time it worked great til now when it doesn't work. Any ideas?

forgot to add that I am only about 400 yards from the DSLAM so I am virtual fiber to my house with the connection from there to here being copper for the last 400 yards.

[shilala]

Did your bud swap out your modem and reinitialize your sh1t?

[kydsid]

How are your wired speeds. Can you map out your network for us, ex phone line->dsl modem->wireless router

[Bill86]

I'm not the best with networking but this is what I would do.

Do you have an old modem you can test a hardwired speed directly to one computer? I'm not the biggest fan of modem/router combos especially directly from a cable company. Also do you have any neighbors with the same service that are experiencing the same issues? This would at least rule out the modem/router combo as the problem.

If you don't have an old modem you can just run to bestbuy or whatever pick up a docsis 3.0 and give that a shot. Return it after and whatnot.

You can also try resetting your router entirely. Just go back to the basic default settings, just save your old ones to your desktop. See if some settings are causing the issue. But if directly plugged in there is still an issue I'd aim to test that modem/router. I've never had a cable company give me a modem as good as any standard Docsis 3.0 Motorola or whatever.



EDIT Now that I think of it there was a time where Comcasts DNS server was having issues and went down. Trying changing your DNS server to Google DNS https://developers.google.com/speed/public-dns/?hl=en

That might be a long shot but it has been a problem several times in the past.

[G G]

Originally Posted by shilala

Did your bud swap out your modem and reinitialize your sh1t?

The modem has to have some settings that they (phone company) sets. My stuff wasn't reset at all and I have went and checked all the settings and everything is the same as it always was.

Originally Posted by kydsid

How are your wired speeds. Can you map out your network for us, ex phone line->dsl modem->wireless router

If I disable the wireless on the modem/router, and the outdoor wireless and every fricken thing else ( I have it where everything plugs into the switch except the desktop, so I can segregate it all. When I have ONLY the desktop and it's hardwired the speed tests are the same. What we can't understand is all the xdsl stats are showing great attainable speeds and no errors.

[shilala]

Swap the modem out, stud.
I just had much the same nonsense. While it boiled down to the firmware on the modem, I still needed to swap out the modem.
You can also have your ISP flash your modem and see if that does the trick. It may, but I wouldn't bet my life on it.

The worst part of these internet nodes and modems and so forth is that problems show themselves as intermittent reduced capacity, reduced capacity, or just gremlins.
I'm just suggesting based on my recent grief.
I replaced my brand new modem at over half it's cost after shipping and all, and it works great.
I just got a bad piece of hardware.
Yours has likely just had it's day in the sun.

[kydsid]

Originally Posted by G G

The modem has to have some settings that they (phone company) sets. My stuff wasn't reset at all and I have went and checked all the settings and everything is the same as it always was.



If I disable the wireless on the modem/router, and the outdoor wireless and every fricken thing else ( I have it where everything plugs into the switch except the desktop, so I can segregate it all. When I have ONLY the desktop and it's hardwired the speed tests are the same. What we can't understand is all the xdsl stats are showing great attainable speeds and no errors.

Start with replacing the gateway.

[OnlyDryReds]

If you didnt change anything - and it started a month ago and it is getting worse - then the issue probably is NOT inside your house... My best guess is that the DSLAM is getting overloaded... Bet your best speeds are LATE at night or when the kids around the neighborhood are at school?

Check with neighbors see if they are having speed issues also.

[G G]

Originally Posted by shilala

Swap the modem out, stud.
I just had much the same nonsense. While it boiled down to the firmware on the modem, I still needed to swap out the modem.
You can also have your ISP flash your modem and see if that does the trick. It may, but I wouldn't bet my life on it.

The worst part of these internet nodes and modems and so forth is that problems show themselves as intermittent reduced capacity, reduced capacity, or just gremlins.
I'm just suggesting based on my recent grief.
I replaced my brand new modem at over half it's cost after shipping and all, and it works great.
I just got a bad piece of hardware.
Yours has likely just had it's day in the sun.

Not disagreeing with you, but this modem/router was put in less than two months ago. They changed out the other one that was less than 2 years old when I first started having the problem, so I'm not saying it definitely ISN'T the modem, but it's happened with more than one.

[G G]

Originally Posted by Bill86

I'm not the best with networking but this is what I would do.

Do you have an old modem you can test a hardwired speed directly to one computer? I'm not the biggest fan of modem/router combos especially directly from a cable company. Also do you have any neighbors with the same service that are experiencing the same issues? This would at least rule out the modem/router combo as the problem.

If you don't have an old modem you can just run to bestbuy or whatever pick up a docsis 3.0 and give that a shot. Return it after and whatnot.

You can also try resetting your router entirely. Just go back to the basic default settings, just save your old ones to your desktop. See if some settings are causing the issue. But if directly plugged in there is still an issue I'd aim to test that modem/router. I've never had a cable company give me a modem as good as any standard Docsis 3.0 Motorola or whatever.



EDIT Now that I think of it there was a time where Comcasts DNS server was having issues and went down. Trying changing your DNS server to Google DNS https://developers.google.com/speed/public-dns/?hl=en

That might be a long shot but it has been a problem several times in the past.

I don't have a cable company. It's local phone company DSL which is my only option where I live other than satellite internet and I don't care for that. If I get a modem that I buy it has to have settings from the phone company from what I understand to work. I do know that they would have to delete the ip for the current modem and let the new one grab a new ip in order for it to work. Not saying that can't be done because it can and I may end up buying my own. I have also used google dns servers and others and it doesn't help.

[G G]

Originally Posted by OnlyDryReds

If you didnt change anything - and it started a month ago and it is getting worse - then the issue probably is NOT inside your house... My best guess is that the DSLAM is getting overloaded... Bet your best speeds are LATE at night or when the kids around the neighborhood are at school?

Check with neighbors see if they are having speed issues also.

A few are having problems but not enough to say it's system wide. And the speeds aren't at certain times. It sucks pretty much all the time, with doing speedtests I might do a couple in a few minutes that test right, but immediately after it will do 10 that are bad. I have also pinged google from the command line and it returns 98% with over 1000 ms pingtimes.

[G G]

I also think it's on their side of the ball too. My stuff is good. Plus the fact that I can take out my whole network with unplugging one Ethernet cable in the back of the modem and still get the same crappy tests with ONLY the desktop that is hardwired tells me it isn't my stuff.

[longknocker]

Won't The Phone Company Come Out & Fix it? I Have Had Much Less Trouble With My New ATT U Verse Compared To My Old DSL.

[G G]

Originally Posted by longknocker

Won't The Phone Company Come Out & Fix it? I Have Had Much Less Trouble With My New ATT U Verse Compared To My Old DSL.

Yes, but that's the problem. They can't figure out what the problem is. I have had them at my house multiple times in the last two months and it's not fixed.

[longknocker]

Originally Posted by G G

Yes, but that's the problem. They can't figure out what the problem is. I have had them at my house multiple times in the last two months and it's not fixed.

[CEC_Tech]

just a thought, but your neighbors could be hacking your wifi and dragging down your system. It's not a hard thing to do and most anyone can google what to do. It takes less than a day. You might also have a virus or someone installed a rootkit on your PC.

That might explain the latency, especially if your computer is part of a zombie network.

I could be way wrong, but something to look into.

[hwgoesit]

Sounds like an issue at the CO side. Do you have a splitter at the NiD, or is it splitter less DSL. If its splitter less, check that all your voice equipment and fax machines have line filters on them.

[shilala]

I hear ya on the modem, brother.
If you have them out again, I'd still ask if they'll just momentarily swap it out.
That way you'll know 100% that it's on their side. Then you can start making serious stink.
They may accept that they've just changed it a few months ago as 100% proof positive.
I wouldn't. I won't bore you with the reasoning, I'd just have them start there next time they come out.
And have all your stuff unhooked back to the modem when they get there.

The only other thing I might do is update the driver for your NIC card.
Maybe flash it if you can.

[DBall]

Originally Posted by G G

I also think it's on their side of the ball too. My stuff is good. Plus the fact that I can take out my whole network with unplugging one Ethernet cable in the back of the modem and still get the same crappy tests with ONLY the desktop that is hardwired tells me it isn't my stuff.

That is what you need to do with the field tech onsite and a higher level repair tech on the phone at the same time (techs have a "bat phone" number they can call into to get a tech ASAP usually). Have him bring a new modem and repeat the hardwired test with that as well.

Ask him for numbers relating to Margins (signal strength - higher numbers are better) and Attenuation (noise on line - lower numbers are better). Also, have them go to your slot and port on the DSLAM and plug in his laptop direct from there and speed test. Hell... feel free to PM me with a date and time and bridge me onto the phone and I'll talk to the techs.

[G G]

Originally Posted by DBall

That is what you need to do with the field tech onsite and a higher level repair tech on the phone at the same time (techs have a "bat phone" number they can call into to get a tech ASAP usually). Have him bring a new modem and repeat the hardwired test with that as well.

Ask him for numbers relating to Margins (signal strength - higher numbers are better) and Attenuation (noise on line - lower numbers are better). Also, have them go to your slot and port on the DSLAM and plug in his laptop direct from there and speed test. Hell... feel free to PM me with a date and time and bridge me onto the phone and I'll talk to the techs.

This is a small company and I am pretty sure there is no higher level repair tech. I do know that my port in the DSLAM has been changed. I would gladly let you talk to the tech but I doubt they would do that either, since most of the time they seem to think anyone that thinks they know more than they do are the devil. LOL. I am shooting for another modem.