Cigarsprintsale

fencefixer · 06-08-2012, 04:39 PM

Cigarsprintsale.com owned by cigar.com - I won an auction where a Colibri cutter was pictured but the description said "The Sampler includes 6 cigars, three each of Cohiba Black and Cohiba 'Red Dot,' along with a Xikar Xi2 Double-Bladed Guillotine Cutter."

Images for demonstration purposes only. See description for exact detail.. that's what I did. Received the package today and guess what I got a friggin Colibri cutter.

I called 'em up and the lady I talked to (Kelly) was a total sweet heart, very polite, apologized for the mishap and said to call the next order I make from them in over the phone because they'll include a free Xikar Xi2 with it. Oh, and I can keep the Colibri they shipped.

maninblack · 06-08-2012, 04:44 PM

Excellent customer service!!

Big Bert · 06-08-2012, 06:17 PM

Nice!!!!! Now that's what you expect from a company

irratebass · 06-08-2012, 07:24 PM

Love great C.S.! Congrats!

TJtorpedo · 06-08-2012, 07:39 PM

Sounds like they know how to take care of a customer. I gotta check that site out!

Ogre · 06-08-2012, 11:41 PM

Its nice to hear about good customer service.

RCS44 · 06-09-2012, 12:48 AM

Awesome customer service

06-09-2012, 08:06 AM

the only issue is that you cannot use that on another order from cigarsprintsale.... it has to be an order from cigar.com. i found that out when i got a couple Diesel UHCs that were split the entire length. place an order via phone with them and they tossed in a fiver of the UHC's to replace the 2 that were split. very happy with the customer service.

06-10-2012, 05:47 PM

shout out to cbid!

06-08-2012, 04:39 PM	#1
fencefixer Feeling at Home Join Date: Feb 2012 Posts: 544 Trading: (7)	Cigarsprintsale Cigarsprintsale.com owned by cigar.com - I won an auction where a Colibri cutter was pictured but the description said "The Sampler includes 6 cigars, three each of Cohiba Black and Cohiba 'Red Dot,' along with a Xikar Xi2 Double-Bladed Guillotine Cutter." Images for demonstration purposes only. See description for exact detail.. that's what I did. Received the package today and guess what I got a friggin Colibri cutter. I called 'em up and the lady I talked to (Kelly) was a total sweet heart, very polite, apologized for the mishap and said to call the next order I make from them in over the phone because they'll include a free Xikar Xi2 with it. Oh, and I can keep the Colibri they shipped.

06-08-2012, 04:44 PM	#2
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Cigarsprintsale Excellent customer service!! __________________ Proud member of the GMCGTPWHAFA

06-08-2012, 06:17 PM	#3
Big Bert Been a long time coming Join Date: May 2012 First Name: Albert Location: Gardena, CA. Posts: 373 Trading: (10)	Re: Cigarsprintsale Nice!!!!! Now that's what you expect from a company __________________ Big Bert Approved

06-08-2012, 07:24 PM	#4
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Cigarsprintsale Love great C.S.! Congrats! __________________

06-08-2012, 07:39 PM	#5
TJtorpedo Feeling at Home Join Date: Feb 2012 First Name: Tim Location: Midlothian, VA Posts: 600 Trading: (4)	Re: Cigarsprintsale Sounds like they know how to take care of a customer. I gotta check that site out! __________________

06-08-2012, 11:41 PM	#6
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Cigarsprintsale Its nice to hear about good customer service. __________________

06-09-2012, 12:48 AM	#7
RCS44 Still Watching My Back Join Date: Mar 2011 First Name: Ryne Location: Chicago Posts: 233 Trading: (1)	Re: Cigarsprintsale Awesome customer service

06-09-2012, 08:06 AM	#8
schollianmj Guest Posts: n/a	Re: Cigarsprintsale the only issue is that you cannot use that on another order from cigarsprintsale.... it has to be an order from cigar.com. i found that out when i got a couple Diesel UHCs that were split the entire length. place an order via phone with them and they tossed in a fiver of the UHC's to replace the 2 that were split. very happy with the customer service.

06-10-2012, 05:47 PM	#9
whodeeni Guest Posts: n/a	Re: Cigarsprintsale shout out to cbid!