Defective palio!!

bigdix · 08-01-2010, 06:11 AM

Holy crap! After all the hype I've only cut maybe five cigars with my new Palio and one of the plastic pieces that should slide under the opposing piece is bent...due to a piece of excessive plastic it seems. What should I do? I've e-mailed Palio directly and let them know...but WTF? Maybe I just got a lemon. I hope they will at least replace it. The first few cuts were great, but it's pretty much useless now.

Volt · 08-01-2010, 06:24 AM

No worries, the Palio warranty is iron clad. Mark (PouSex) on here is Palio. You also PM him here. That bent tad has happened a couple of times to Tbone and Mark replaced it fast and with no worries.

bigdix · 08-01-2010, 07:02 AM

Quote:

Originally Posted by Volt

No worries, the Palio warranty is iron clad. Mark (PouSex) on here is Palio. You also PM him here. That bent tad has happened a couple of times to Tbone and Mark replaced it fast and with no worries.

Thanks man, I had heard there were no issues with customer service. Was just a bit disappointed that the first one I ever owned had issues. Thanks for the advice!! I'll shoot him a PM.

bigdix · 08-01-2010, 07:05 AM

Says PouSex is not a valid username.

14holestogie · 08-01-2010, 07:32 AM

Quote:

Originally Posted by bigdix

Says PouSex is not a valid username.

Try N2Advnture. He should be able to help or point you in the right direction.

No idea who PouSex could be.

68TriShield · 08-01-2010, 07:39 AM

Quote:

Originally Posted by 14holestogie

No idea who PouSex could be.

LOL no. It's OpusEx. Don't PM him,email him here info@paliocutter.com

longknocker · 08-01-2010, 07:58 AM

Quote:

Originally Posted by 68TriShield

LOL no. It's OpusEx. Don't PM him,email him here info@paliocutter.com

Thanks For The Info, Brother!

Volt · 08-01-2010, 07:59 AM

Quote:

Originally Posted by bigdix

Says PouSex is not a valid username.

Crap - OpuSex is his screen name. I can't type.

http://www.cigarasylum.com/vb/member.php?u=796

bigdix · 08-01-2010, 08:35 AM

Quote:

Originally Posted by Volt

Crap - OpuSex is his screen name. I can't type.

http://www.cigarasylum.com/vb/member.php?u=796

PouSex sounded a bit silly !!

I already emailed him at info@paliocutter thanks guys!!

Kreth · 08-01-2010, 10:31 AM

I had the same issue a while back, and Palio replaced my cutter. I think it took about 4 days.
Posted via Mobile Device

BTcigars · 08-01-2010, 04:45 PM

When I had a issue with mine, I was able to return it via mail and then I got a new one and they threw in one of their Esencia cigars. Its the only cutter I use.

08-05-2010, 01:54 PM

Quote:

Originally Posted by BTcigars

When I had a issue with mine, I was able to return it via mail and then I got a new one and they threw in one of their Esencia cigars. Its the only cutter I use.

+1, less the cigar but that's fine by me.
I will only use another cutter (cheap-o) when travelling to ensure it doesn't get confiscated.

SmokeyJoe · 08-05-2010, 02:31 PM

Quote:

Originally Posted by bigdix

PouSex sounded a bit silly !!

I already emailed him at info@paliocutter thanks guys!!

How did this turn out? Assuming it was made right.

I love my Palio... er... Palios.

markem · 08-05-2010, 02:46 PM

Marc and the entire Palio crew rock (and are quite entertaining to herf with

)

One quick reminder about care and maintenance. Follow the instructions on the Palio website. I didn't think that I needed to clean mine since it cut perfect almost every time with only the occasional slight error. I've cut many hundreds of sticks without cleaning it, but cleaned it a couple weeks ago and it cuts amazingly better. Guess I got lazy, but no more!

md4958 · 08-05-2010, 02:53 PM

You just happened to catch a dud. No worries, both Marc and Palio are

bigdix · 08-05-2010, 04:00 PM

Quote:

Originally Posted by SmokeyJoe

How did this turn out? Assuming it was made right.

I love my Palio... er... Palios.

I said "It's acting funny". He said "Send it in, I'll send you a new one". That simple...no questions. I may never buy another cutter.

08-01-2010, 06:11 AM	#1
bigdix Cigarmurai Join Date: Jul 2010 First Name: Dan Location: Oki Posts: 669 Trading: (1)	Defective palio!! Holy crap! After all the hype I've only cut maybe five cigars with my new Palio and one of the plastic pieces that should slide under the opposing piece is bent...due to a piece of excessive plastic it seems. What should I do? I've e-mailed Palio directly and let them know...but WTF? Maybe I just got a lemon. I hope they will at least replace it. The first few cuts were great, but it's pretty much useless now. __________________ There's no secret handshake. There's an IQ prerequisite, but there's no secret handshake.

08-01-2010, 06:24 AM	#2
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: Defective palio!! No worries, the Palio warranty is iron clad. Mark (PouSex) on here is Palio. You also PM him here. That bent tad has happened a couple of times to Tbone and Mark replaced it fast and with no worries. __________________ Curing the infection... One bullet at a time.

08-01-2010, 07:05 AM	#4
bigdix Cigarmurai Join Date: Jul 2010 First Name: Dan Location: Oki Posts: 669 Trading: (1)	Re: Defective palio!! Says PouSex is not a valid username. __________________ There's no secret handshake. There's an IQ prerequisite, but there's no secret handshake.

08-01-2010, 10:31 AM	#10
Kreth Ronin smoker Join Date: Jan 2009 First Name: Jeff Location: Oneonta, NY Posts: 3,620 Trading: (14)	Re: Defective palio!! I had the same issue a while back, and Palio replaced my cutter. I think it took about 4 days. Posted via Mobile Device

08-01-2010, 04:45 PM	#11
BTcigars Adjusting to the Life Join Date: Jul 2010 Location: Sacramento CA Posts: 486 Trading: (1)	Re: Defective palio!! When I had a issue with mine, I was able to return it via mail and then I got a new one and they threw in one of their Esencia cigars. Its the only cutter I use.

08-05-2010, 02:46 PM	#14
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,622 Trading: (47)	Re: Defective palio!! Marc and the entire Palio crew rock (and are quite entertaining to herf with ) One quick reminder about care and maintenance. Follow the instructions on the Palio website. I didn't think that I needed to clean mine since it cut perfect almost every time with only the occasional slight error. I've cut many hundreds of sticks without cleaning it, but cleaned it a couple weeks ago and it cuts amazingly better. Guess I got lazy, but no more! __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

08-05-2010, 02:53 PM	#15
md4958 Captain Cannoli Join Date: Oct 2008 First Name: Moe Location: Suffield, CT Posts: 5,712 Trading: (62)	Re: Defective palio!! You just happened to catch a dud. No worries, both Marc and Palio are __________________ "One fart can foul the air for everyone" - Esteemed philosopher "If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher.