Kudos to Cusano / DomRay cigar Co.

Mr B · 07-15-2009, 12:12 PM

I just wanted to give a big THANKS to Cliff over at Cusano Cigar Co. (DomRay).
A while back weaklink (Eric) turned me onto the Cusano 10th Anniversary. This is a fantastic Smoke. I bought a box of 10 right away and loved every one of em'
I purchased a second box, let them rest and started in on them after a couple of months or so. Well long story short, after having about 7 of them, 5 had been completely plugged. A problem I have never had before with these. Sometimes you just get a bunk batch.
I wrote to Cusano customer service and was replied to, quickly by Cliff Randolph. Cliff was very helpful and sympathetic to my problem.
He mentioned he would send out a Gift pack. They were out of the 10th Anniv.
By the next week I received a very nice sampler of 8 different Robusto sized Cusano's.
Its nice to know that there are still companies out there who care about their customers.

Thanks again Cliff.

kelmac07 · 07-15-2009, 01:07 PM

Love seeing companies that KNOW what customer service is and willing to stand up!! KUDOS!!!

07-15-2009, 12:12 PM	#1
Mr B Livin' in a Van.... Join Date: Dec 2008 Location: North Bay Area, CA Posts: 3,233 Trading: (79)	Kudos to Cusano / DomRay cigar Co. I just wanted to give a big THANKS to Cliff over at Cusano Cigar Co. (DomRay). A while back weaklink (Eric) turned me onto the Cusano 10th Anniversary. This is a fantastic Smoke. I bought a box of 10 right away and loved every one of em' I purchased a second box, let them rest and started in on them after a couple of months or so. Well long story short, after having about 7 of them, 5 had been completely plugged. A problem I have never had before with these. Sometimes you just get a bunk batch. I wrote to Cusano customer service and was replied to, quickly by Cliff Randolph. Cliff was very helpful and sympathetic to my problem. He mentioned he would send out a Gift pack. They were out of the 10th Anniv. By the next week I received a very nice sampler of 8 different Robusto sized Cusano's. Its nice to know that there are still companies out there who care about their customers. Thanks again Cliff.

07-15-2009, 01:07 PM	#2
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Kudos to Cusano / DomRay cigar Co. Love seeing companies that KNOW what customer service is and willing to stand up!! KUDOS!!!