Xikar Customer Service - Outstanding

05-24-2009, 10:50 AM

Returned my Xikar cutter (had it for about 6 years) to be sharpened and received a brand new cutter - in less then 2 weeks from Xikar - amazing. It's been awhile since I used a new cutter, I couldn't believe how sharp it was - sliced through the cigar like an hot knife through butter.

Thanks Xikar!!! Glad to see a company doing the right thing -

vanzandt · 05-24-2009, 10:53 AM

thats really good to know..ive heard that their coustomer service is second to none..

kelmac07 · 05-24-2009, 10:57 AM

A new one? WOW!! I was under the impression that they just sharpended them. Good stuff!!

WildBlueSooner · 05-24-2009, 11:03 AM

Gotta love fantastic service...props to Xikar

marge796 · 05-24-2009, 12:05 PM

Dealt with them awhile back and have nothing but praises for the folks at Xikar.

Chris........

alley00p · 05-24-2009, 12:47 PM

I have 2 xikar cutters that I love! And I'm planning on buying a Xikar lighter on Tuesday to prepare for the ELVIS herf!!

Gotta love their lifetime warranty!

theonlybear4CORT · 05-24-2009, 01:59 PM

You cant go wrong with Xikar

That's why I own 3 cutters.

Wondering Nomad · 05-24-2009, 03:51 PM

I had the exact same experience. Sent in a knicked up cutter for sharpening and received a brand new one just a few weeks later.

Does anybody know of a lighter manufacturer like that? I've got 3 dead Colibris and no way to fix them.

theonlybear4CORT · 05-24-2009, 03:53 PM

Xikar did a promo(PORMO LINK) where if you took your colibri in and purchased a new xikar they would give you a discount.

05-24-2009, 05:56 PM

Their customer service is great. I have sent both of mine back and they have replaced them with new ones.

dunng · 05-24-2009, 07:40 PM

Very nice! I know if I ever have an issue I can just go to my B&M and get a replacement!

weak_link · 05-25-2009, 10:21 AM

Quote:

Originally Posted by Wondering Nomad

Does anybody know of a lighter manufacturer like that? I've got 3 dead Colibris and no way to fix them.

Interesting {{click}} to know, there might be hope for your dead lighters yet.

Bruzee · 05-25-2009, 12:20 PM

Quote:

Originally Posted by weak_link

Interesting {{click}} to know, there might be hope for your dead lighters yet.

Hmmmm..... That IS interesting....

05-25-2009, 10:06 PM

I sent two of my lighters back at the same time. It took them over two months to return them to me and that was only because I called and emailed several times in an effort to speed up the process. When I called and told them it had been over three weeks since they got my lighters, the customer service rep I spoke to said that it usually takes 6-8 weeks to get them back. What is worse is I got an email from them a few days after I called, stating that my lighters were now being processed and would be returned to me in a "few days". A week later I emailed them again, informing them that I still had not received my lighters. I got an email back stating that the lighters were "awaiting postage" and that they would see what they could do about having them moved to the front of the line. Who knows how much longer it would have taken if I hadn't followed up after my initial call and email. I Finally got them on Saturday. So much for two weeks. I'm just glad they finally replaced them. Perhaps they are faster with cutters, of which I have two.

chippewastud79 · 05-25-2009, 10:08 PM

Hopefully I will be receiving my cutter back shortly, sent it out about a week ago. The spring that pops it back open broke, too many uses I suppose

roughrider · 06-04-2009, 03:03 PM

They're slower than Palio but still offer excellent service. My Palio was replaced within a week. The Xikar took about 2 weeks. I'm happy with both companies.

elderboy02 · 06-04-2009, 03:18 PM

I had a lighter break on me a couple times and both times I had a new one in less than 2 weeks

chippewastud79 · 06-05-2009, 10:16 AM

Got a brand new cutter yesterday, about two weeks after I sent it in

05-24-2009, 10:50 AM	#1
Damon Guest Posts: n/a	Xikar Customer Service - Outstanding Returned my Xikar cutter (had it for about 6 years) to be sharpened and received a brand new cutter - in less then 2 weeks from Xikar - amazing. It's been awhile since I used a new cutter, I couldn't believe how sharp it was - sliced through the cigar like an hot knife through butter. Thanks Xikar!!! Glad to see a company doing the right thing -

05-24-2009, 10:53 AM	#2
vanzandt THE..captian obvious Join Date: Mar 2009 First Name: bruce Location: fairless hills,PA Posts: 1 Trading: (0)	Re: Xikar Customer Service - Outstanding thats really good to know..ive heard that their coustomer service is second to none..

05-24-2009, 10:57 AM	#3
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Xikar Customer Service - Outstanding A new one? WOW!! I was under the impression that they just sharpended them. Good stuff!!

05-24-2009, 11:03 AM	#4
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: Xikar Customer Service - Outstanding Gotta love fantastic service...props to Xikar __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

05-24-2009, 12:05 PM	#5
marge796 It Just Doesn’t Matter!!! Join Date: Feb 2009 First Name: Chris Location: Topeka KS Posts: 1,624 Trading: (28)	Re: Xikar Customer Service - Outstanding Dealt with them awhile back and have nothing but praises for the folks at Xikar. Chris........ __________________ “Don’t talk to me about naval tradition. It’s nothing but rum, sodomy and the lash.” -Sir Winston Churchill

05-24-2009, 12:47 PM	#6
alley00p Adopted MassHole Join Date: Oct 2008 First Name: Charlie Location: HOCKEYTOWN! Posts: 1,770 Trading: (41)	Re: Xikar Customer Service - Outstanding I have 2 xikar cutters that I love! And I'm planning on buying a Xikar lighter on Tuesday to prepare for the ELVIS herf!! Gotta love their lifetime warranty! __________________ Alley00p - I may be a FOG, but I'm still trying to dance!! Just don't trip over my cane!

05-24-2009, 01:59 PM	#7
theonlybear4CORT RIP Nick Montano Join Date: Oct 2008 First Name: Mike Location: Santa Rosa Posts: 2,040 Trading: (14)	Re: Xikar Customer Service - Outstanding You cant go wrong with Xikar That's why I own 3 cutters.

05-24-2009, 03:51 PM	#8
Wondering Nomad Just in from the Storm Join Date: Feb 2009 Posts: 43 Trading: (0)	Re: Xikar Customer Service - Outstanding I had the exact same experience. Sent in a knicked up cutter for sharpening and received a brand new one just a few weeks later. Does anybody know of a lighter manufacturer like that? I've got 3 dead Colibris and no way to fix them.

05-24-2009, 03:53 PM	#9
theonlybear4CORT RIP Nick Montano Join Date: Oct 2008 First Name: Mike Location: Santa Rosa Posts: 2,040 Trading: (14)	Re: Xikar Customer Service - Outstanding Xikar did a promo(PORMO LINK) where if you took your colibri in and purchased a new xikar they would give you a discount.

05-24-2009, 05:56 PM	#10
scooter Guest Posts: n/a	Re: Xikar Customer Service - Outstanding Their customer service is great. I have sent both of mine back and they have replaced them with new ones.

05-24-2009, 07:40 PM	#11
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Xikar Customer Service - Outstanding Very nice! I know if I ever have an issue I can just go to my B&M and get a replacement! __________________ MassHole Banter

05-25-2009, 10:06 PM	#14
ReggieFSULaw Guest Posts: n/a	Re: Xikar Customer Service - Outstanding I sent two of my lighters back at the same time. It took them over two months to return them to me and that was only because I called and emailed several times in an effort to speed up the process. When I called and told them it had been over three weeks since they got my lighters, the customer service rep I spoke to said that it usually takes 6-8 weeks to get them back. What is worse is I got an email from them a few days after I called, stating that my lighters were now being processed and would be returned to me in a "few days". A week later I emailed them again, informing them that I still had not received my lighters. I got an email back stating that the lighters were "awaiting postage" and that they would see what they could do about having them moved to the front of the line. Who knows how much longer it would have taken if I hadn't followed up after my initial call and email. I Finally got them on Saturday. So much for two weeks. I'm just glad they finally replaced them. Perhaps they are faster with cutters, of which I have two.

05-25-2009, 10:08 PM	#15
chippewastud79 Fatter than you! Join Date: Oct 2008 First Name: Larry Location: A little place called home. Posts: 5,397 Trading: (44)	Re: Xikar Customer Service - Outstanding Hopefully I will be receiving my cutter back shortly, sent it out about a week ago. The spring that pops it back open broke, too many uses I suppose __________________ If we weren't supposed to eat animals, then how come they're made of meat? You can never have too many cigars, they are like an investment in good times.

06-04-2009, 03:03 PM	#16
roughrider Feeling at Home Join Date: Oct 2008 Location: SF Bay Area Posts: 835 Trading: (24)	Re: Xikar Customer Service - Outstanding They're slower than Palio but still offer excellent service. My Palio was replaced within a week. The Xikar took about 2 weeks. I'm happy with both companies.

06-04-2009, 03:18 PM	#17
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,508 Trading: (133)	Re: Xikar Customer Service - Outstanding I had a lighter break on me a couple times and both times I had a new one in less than 2 weeks

06-05-2009, 10:16 AM	#18
chippewastud79 Fatter than you! Join Date: Oct 2008 First Name: Larry Location: A little place called home. Posts: 5,397 Trading: (44)	Re: Xikar Customer Service - Outstanding Got a brand new cutter yesterday, about two weeks after I sent it in __________________ If we weren't supposed to eat animals, then how come they're made of meat? You can never have too many cigars, they are like an investment in good times.