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09-21-2009, 07:01 PM | #61 |
Maduro & Oscuro Whore-O
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Re: Mad as heck at a retailer
Well handled MCS! There's plenty of sites that give great service, this obviously is not one of them.
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Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol |
09-21-2009, 08:08 PM | #63 |
Have My Own Room
Join Date: Jul 2009
First Name: Dave
Location: Lake of the Ozarks & Austin, TX
Posts: 1,333
Trading: (3)
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Re: Mad as heck at a retailer
Cigar Inspector has a do not buy warning posted on Duque, also T Hunter has his cell phone number posted on there to call him, heck Major dial him up and fill his ears!
http://www.cigarinspector.com/news-o...-cigars-update But it does not appear he responds to cell phone any better than PM: jordan said, on July 17th, 2009 at 16:14 I have called and sent dozens of emails. I tried the cell number listed on the website and some kept answering and then hanging up. I ordered cigars for my wedding and never received them. I will never do business with these guys again. They had no problem taking my money, but could not be reached or bothered to send me a product. jake said, on August 11th, 2009 at 18:03 I wander if this company really exists. Nobody ever answers any of the listed phones,including the phone of the company’s owner. |
09-21-2009, 08:13 PM | #64 |
Resident Maduro Whore!!
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Re: Mad as heck at a retailer
Anyone heard from Alex? Didn't he start working there recently?
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Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!" |
09-21-2009, 11:22 PM | #65 |
difetosso
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Re: Mad as heck at a retailer
negative on him working there.
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I'm an outcast riding into town alone I got wanderlust branded deeper than the bone |
09-22-2009, 08:20 AM | #66 |
Adjusting to the Life
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Re: Mad as heck at a retailer
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09-22-2009, 08:25 AM | #67 |
F*ck Cancer!
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Re: Mad as heck at a retailer
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09-22-2009, 10:56 AM | #68 | |
difetosso
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Re: Mad as heck at a retailer
Quote:
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I'm an outcast riding into town alone I got wanderlust branded deeper than the bone |
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09-22-2009, 07:16 PM | #69 |
PATRIOT and VETERAN
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Re: Mad as heck at a retailer
I knew nothing of this and never received a PM about this issue...I haven't started working there yet until they open their new store...Scott send me a PM w/your addy and I will look into this tomorrow........sorry things went this far
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"IF YOU WANT TO TAKE MY FREEDOM, MAKE DAMN SURE THAT YOU'RE AS PASSSIONATE ABOUT TAKING IT AS I AM ABOUT KEEPING IT" |
09-22-2009, 07:18 PM | #70 |
Postwhore
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Re: Mad as heck at a retailer
Thanks for looking into this, Alex.
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09-22-2009, 07:31 PM | #71 | |
Sklee
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Re: Mad as heck at a retailer
Quote:
MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |
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09-22-2009, 07:32 PM | #72 |
Just plain insane!
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Re: Mad as heck at a retailer
Sorry to hear about it brother... I had an issue there in the past. They did finally clear it up big time... but it took months and many emails and calls.
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09-22-2009, 07:35 PM | #73 |
Gonna make you groove...
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Re: Mad as heck at a retailer
The issue isn't really Alex's to fix though, it's Tom the owner's. I don't see this as any negative reflection on Alex.
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"We live in the good of this." |
09-22-2009, 07:45 PM | #74 |
Postwhore
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Re: Mad as heck at a retailer
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09-22-2009, 07:47 PM | #75 |
Just plain insane!
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Re: Mad as heck at a retailer
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09-22-2009, 07:55 PM | #76 |
Have My Own Room
Join Date: Jul 2009
First Name: Dave
Location: Lake of the Ozarks & Austin, TX
Posts: 1,333
Trading: (3)
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Re: Mad as heck at a retailer
Based on numerous comments found on various consumer sites this company has a definite habit of the same sort of wrong doings as yours. Everybody screws up once in a while but that is not the case here. Secondly it is piss poor management when you have to call on a friend to fix a legitimate problem that customer service should have fixed in 1 call. Alex is just in the middle and as a good member and friend trying to fix things with you and the company, nothing but respect from anyone for that.
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09-23-2009, 07:22 AM | #77 | |
As Is
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Re: Mad as heck at a retailer
Quote:
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09-23-2009, 12:45 PM | #78 |
PATRIOT and VETERAN
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Re: Mad as heck at a retailer
PM'd Scott on this matter yesterday.....today I found his $ was refunded and he was sent some free Cain Torpedo's for his trouble....on a side note they have updated the web site and are working on fixing the inventory to real time on hand as items sell........still best to call first to ensure availability of product as some items sell faster than others.......any further issues, please PM me for help.
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"IF YOU WANT TO TAKE MY FREEDOM, MAKE DAMN SURE THAT YOU'RE AS PASSSIONATE ABOUT TAKING IT AS I AM ABOUT KEEPING IT" |
09-23-2009, 12:56 PM | #79 |
Sklee
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Re: Mad as heck at a retailer
I got a PM from Tom today saying he was sending me a 5 pack of Cain cigars for my trouble. The website has also been updated to say the robustos are not in stock. Thank you, Alex for following up on this for me. I hope that Duque can get their communication issues fixed. That would make all the difference in the world. It's easy to draw incorrecct conclusions when the communication is not there. I wish Duque the best of luck and hope they can overcome.
MCS
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Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink? |