Xikar repair question - Page 2

NeuRon · 06-28-2012, 05:31 PM

oddly enough, as i was reading this thread on my porch smoking, Mr mailman came and brought me a box.. Mind you, i shipped these out on the 19th, and they arrived on the 22nd.. and they are back already!!
not only did they replace the lighter completely, but they replaced both cutter with brand new units (instead of sharpening)

forgop · 06-28-2012, 06:19 PM

I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.

longknocker · 06-28-2012, 06:24 PM

Quote:

Originally Posted by forgop

I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.

longknocker · 06-28-2012, 06:27 PM

I Have 6 Xikar Lighters & Only Had A Problem With One. Sent It Back & Received A Brand New One In Less Than 10 Days. Great Customer Service, IMO!

forgop · 06-28-2012, 06:27 PM

Quote:

Originally Posted by longknocker

No idea what happened to the thumbs up emoticon.

longknocker · 06-28-2012, 06:30 PM

Quote:

Originally Posted by forgop

No idea what happened to the thumbs up emoticon.

They Disappear Sometimes.

06-28-2012, 07:05 PM

I have had great service with my Xikar lighters and cutters. If it goes over 2 weeks I would have an issue but so far so good.

Louistogies · 06-28-2012, 07:20 PM

I have a Xikar carbon fiber envoy case that has a very strong smell and that starting to tear a little bit. I've only used it a handful of times. I'm hoping they will replace it with a new one.

07-02-2012, 03:52 PM

XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.

forgop · 07-02-2012, 03:58 PM

Quote:

Originally Posted by XikarAddict

XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.

Thanks for the info. I was mainly curious what others have experienced in the past as I had never sent anything in.

As a whole, I received a new replacement and the turnaround time was a total of 8 days from the day mine shipped until a replacement arrived at my door in lieu of a "repair". No complaints at all.

to Xikar

FriendlyMan · 07-03-2012, 09:53 AM

I had the same thing with my $50 lighter. The button/ switch stopped working. had it back in no time. Great service.

07-18-2012, 04:49 PM

I sent in my 3D Mayan cutter to be repaired and they sent me a brand new one. Only took 2 weeks total. I'm impressed. Really quick service!!

06-28-2012, 05:31 PM	#21
NeuRon Formerly BigRonS Join Date: Sep 2009 First Name: Ron Location: Forked River, NJ Posts: 1,540 Trading: (22)	Re: Xikar repair question oddly enough, as i was reading this thread on my porch smoking, Mr mailman came and brought me a box.. Mind you, i shipped these out on the 19th, and they arrived on the 22nd.. and they are back already!! not only did they replace the lighter completely, but they replaced both cutter with brand new units (instead of sharpening)

06-28-2012, 06:19 PM	#22
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Re: Xikar repair question I spoke a day too soon as well. My lighter went out a total of 8 days ago and came home to see a brand new replacement lighter. Nice job Xikar.

06-28-2012, 06:27 PM	#24
longknocker Postwhore Join Date: Oct 2008 First Name: Greg Location: Mobile, Alabama Posts: 11,174 Trading: (82)	Re: Xikar repair question I Have 6 Xikar Lighters & Only Had A Problem With One. Sent It Back & Received A Brand New One In Less Than 10 Days. Great Customer Service, IMO!

06-28-2012, 07:05 PM	#27
Davidnft Guest Posts: n/a	Re: Xikar repair question I have had great service with my Xikar lighters and cutters. If it goes over 2 weeks I would have an issue but so far so good.

06-28-2012, 07:20 PM	#28
Louistogies Area Fumado Join Date: Oct 2010 First Name: Louis Location: CA Posts: 474 Trading: (26)	Re: Xikar repair question I have a Xikar carbon fiber envoy case that has a very strong smell and that starting to tear a little bit. I've only used it a handful of times. I'm hoping they will replace it with a new one.

07-02-2012, 03:52 PM	#29
XikarAddict Guest Posts: n/a	Re: Xikar repair question XIKAR doesn't send notifications for the returns they receive. However, if you email info@xikar.com or call 866-676-7380, you'll get a quick reply of the status of your return. They don't keep returns in-house for longer than 3-5 business days.

07-03-2012, 09:53 AM	#31
FriendlyMan Still Watching My Back Join Date: Jul 2009 First Name: JACK Location: NYC Posts: 212 Trading: (7)	Re: Xikar repair question I had the same thing with my $50 lighter. The button/ switch stopped working. had it back in no time. Great service.

07-18-2012, 04:49 PM	#32
Duke9192 Guest Posts: n/a	Re: Xikar repair question I sent in my 3D Mayan cutter to be repaired and they sent me a brand new one. Only took 2 weeks total. I'm impressed. Really quick service!!