Sears Customer Service

Customer service just seems to be taking a back seat overall in retail today.

[krevo]

Considering I only buy Craftsman hand tools from Sears, and they replace them without a hassle, I can say that I've never had a bad customer experience from them. I also work in Account Management / Service Delivery, so often times I've learned better ways to approach situations like you described above, and definitely sympathize with the people in that industry.

I think if you look at a lot of businesses out there right now, that used to have a great reputation for quality of service / customer service, you'll see it's an unfortunate sign of the times. A lot of these people are overworked, undermanaged, and generally don't care about their jobs as much. Primarily because their company doesn't care about it's employees. You see it all the time.

[bigswol2]

Sears is nothing like it used to be. Every since the Kmart merge/takeover Sears sucks. This coming from a Craftsman.. Kenmore.. junkie.