Sears Customer Service
 

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards.

Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place:

Me: Hi, I was wondering if you would help me?
Sears: With what?
Me: I found a surround sound system I want, but I can't find the box on the floor.
Sears: The surround sound systems are under the TV, you can see them there.
Me: Right, I found one, now I want to purchase it. How do I do that?
Sears: We don't have them here, I can show you where to find them! *points toward TV displays*

At this point my patience is pretty much shot....

Me: I found the system I want, now I want to purchase it, can you please help me find it?
Sears: We have them downstairs, if it's in stock. I don't know if it is.

At that point I just walked away. We get the same service every time and it's ****ing irritating.

Anyone else have these problems at stores? or Sears in particular?

Re: Sears Customer Service
 

I've been to a few different Sears stores before and never received service like that. Did you try another associate?

If the majority were like that ask for a manager. Sometimes though the manager is useless as well as the associates are a direct reflection of their leadership.

Re: Sears Customer Service
 

If you found what you like at Sears, I'd recommend checking Amazon and comparing their price. You can usually get a better deal there, possibly avoid tax, and get free shipping on a lot of items.

Re: Sears Customer Service
 

If you speak of the Sears in Cupertino. I have had less than stellar service there in the past.

Re: Sears Customer Service
 

I worked at Sears when I was in college. With that said, I don't think customer service was horrible. You might have just got someone who was having a bad day. :2

Re: Sears Customer Service
 

Sears used to have the best customer service. I have not been in a Sears in years though.

Re: Sears Customer Service
 

I haven't set foot in a Sears store for over a decade for that exact reason. Shop elsewhere.

Re: Sears Customer Service
 

And you keep going back because........???

Re: Sears Customer Service
 

D's just a glutton for punishment kinda dude. :D

Been to a number of stores and all seemed friendly enough. Then again, this is the South. :usa

Re: Sears Customer Service
 

Sears is a pale shadow of what it once was.

Re: Sears Customer Service
 

Yeah, it's brutal. I don't bother with them at all.
The only time I go in there is to look at stuff so I can see it in person and buy it elsewhere. I did buy a few tv's there in the past five years, but it was because I beat them down to cheaper than anywhere else and got them to put them in the car. :)

Re: Sears Customer Service
 

That is their policy IIRC. Show them an ad with a cheaper price and they match it

Re: Sears Customer Service
 

If you haggle, they can save you a few more bucks, too.
It's gotta be a b&m ad. They'll also do a pricematch online to check the other b&m's for you while you're in the store. Then a little himhaw and BS and they'll magically go a bit lower.
What their policy is now, I can't tell ya. Lisa recently bought a fridge there, but it was only because if she bought gift cards at Giant Eagle and paid for the fridge with gift cards, she saved a bunch of money somehow. She's a scam-master. :D

Re: Sears Customer Service
 

Sear's service sucks because they are probly the lowest paid "big" store in a mall. My mom worked there and she got so aggrevated at the BS they made, well, tried to make her do that she walked into the store manager's office after about a week and a half and told him to F-off! My mom, don't cuss and is real easy going!

Re: Sears Customer Service
 

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

Re: Sears Customer Service
 

I refuse to give any company a dime of my money if they have sh*tty customer service. I will always ask to see a manager, and tell them what happened and that they have lost my business. :td :td

Re: Sears Customer Service
 

Roger.

Re: Sears Customer Service
 

I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display. :D

Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy.


Ron

Re: Sears Customer Service
 

Darrell, maybe it was your winning personality???

What???:sh

Re: Sears Customer Service
 

:r:r:r oh man that is funny!!

;s