iphone 4 just announced.

mithrilG60 · 07-16-2010, 10:15 PM

Quote:

Originally Posted by KenS

Let me guess, you don't even have an iPhone 4, do you?

No, as mentioned above I have a 3Gs. I actually fall into the category you're talking about, I buy and use whatever tool happens to be the best for the job. Be that phone, OS, computer platform, whatever. I choose to give up a BB which my company paid for to move to a iPhone 3Gs which I pay for instead simply because it was a much better phone.

To deny that there is a hardware defect causing the reception issue with the iPhone4 is simply ignoring all the evidence presented from a large number of different sources. First it was a software problem, now it's a hardware problem that can be solved by a rubber band. Just in saying that is an implicit admission from Apple that there is a design defect that affects signal quality.

The issue for me has nothing to do with the phone itself, it's with the corporate attitude towards how Apple intends to deal with the problem. They don't need to work to sell their products to the people that line up around the block waiting for the AppleStore to open on launch day, or the people that will sit and hit refresh constantly to get on the pre-sale list. They do have to work to sell to people like me that base their purchase decisions on: a) the quality of the product, b) how well the company supports their product. The later includes taking the steps to make it right when there's a problem. Refusing to replace defective hardware and effectively saying "put a bandaid on it or give it back" is not taking the right steps...... and it will turn a large number of people off the company and it's products.

I love my 3Gs, there's not a chance in hell that I'll upgrade to a 4.... not because there may or may not be a reception issue in the unit I'd get, but because I have zero confidence that Apple would fix a problem of their own making if such a problem occurred. As a business you live and die by the reputation you build for customer service, someone should remind Apple of that fact.