Tamp Humidor Salerno

[Brutus2600]

Originally Posted by OnlyDryReds

I am sure there are many many people who never had an issue with this perticular company, but I was one of the unlucky ones. Some days I am to busy to call and wait on hold for someone and just fire off and email, and when it doesnt get resonded to I send another. But when I paid for first rate and got imperfect, I think at least a "Sorry" was in order? Again, I just had a bad expirence with them, and everyone should be careful and look over everything they get before they start using it.

I know waiting on hold to talk to somebody can be annoying and time consuming, but generally speaking you will get much further than just sending an email. Smaller companies like this (as in ones that don't have people dedicated to responding to email issues) might take a little while to get back to emails sent. I've never dealt with this company, but it seems others have and have had a good experience. I would see what they are willing to do first before writing them off for good

I have dealt with Tampa Humidor multiple times and have never had a problem with customer service. They are top notch!!!

[DropTheE]

I had some issues with my Lexington cabinet when it shipped, it was dinged up and it took them a bit to get back to me. Usually 24 hours is a good time period to count on. They should make it right for you brother, I am sure that they will be happy to send out a brand spankin new one for you if that is what you desire.