Trying to cancel DirecTV

[GoatLocker]

Hmmm, a quick look at the fine print on their web site says "IF SERVICE IS TERMINATED BEFORE THE END OF AGREEMENT, A CANCELLATION FEE OF $20/MONTH REMAINING WILL APPLY." Not to say you can't try negotiating this down, but the fact that you are canceling your service doesn't give them much reason to work with you... Good luck.

[macpappy]

I recently canceled my DirecTV account and didn't have the hassle you described but that's because I waited until my 2 year contract was up. My fight - ongoing - is that when I canceled service last month they said they would send me shipping boxes & labels so that I could send the dvr and 3 receivers back at no charge. If I didn't send it back within 5 working days after receiving the box I would be charged for the equipment. Here's the catch: THEY NEVER SENT THE BOXES! I called and they said they did. I said by who and was told Fedex. I told them to check Fedex because I never received the boxes.

I am still arguing with them about this.

[forgop]

Originally Posted by GoatLocker

Hmmm, a quick look at the fine print on their web site says "IF SERVICE IS TERMINATED BEFORE THE END OF AGREEMENT, A CANCELLATION FEE OF $20/MONTH REMAINING WILL APPLY." Not to say you can't try negotiating this down, but the fact that you are canceling your service doesn't give them much reason to work with you... Good luck.

I didn't place the order on their website that showed this. It needs to be explained when I called or on the agreement I signed (which they can't produce).

[GoatLocker]

Originally Posted by forgop

I didn't place the order on their website that showed this. It needs to be explained when I called or on the agreement I signed (which they can't produce).

Understood, but I doubt they have different fees for digital transactions vs voice and paper transactions. They are a big corporation with a large legal department, and they have a pretty airtight contract. I imagine they will just charge your cc, assuming they have it on file. When you dispute the charge with your bank, they will side with DTV, unless you can show proof that the charge isn't valid. DTV is a big customer for the cc companies... If you google "directv early cancellation fee", you will see how some people were able to beat DTV, while most give up and pay. If you offer them a compromise, they might just take it. Good luck.