Okay, not trying to be "snobby", but...

Originally Posted by icehog3

Ok, 폴, I'll bite....why? Not trying to be sarcastic, so maybe I don't have a tiny bit of sense.

This my first post in this thread, so I will recuse myselk from the other accusation.

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

[icehog3]

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

Fair enough.

[mmblz]

I can't speak for anyone else, but let me explain my own interest in tobii's (lack of) responses...

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

First off, you're absolutely right about this - and for that reason it would have made sense not to post this thread to begin with, as the logical conclusion was fairly foreseeable. Posting after a bad customer service experience is one thing, but as it stands this thread has no real purpose. The fill in the blanks outcome is pretty obvious, without giving the satisfaction of any sort of detail.

Second, since he never said anything about the cigar tasting bad or not smoking well due to the stem, I can only imagine it was fine and just happened to have a stem in it. Certainly if I were writing a complaint letter, I wouldn't leave out a "detail" such as the whole cigar being ruined, if that were the case (also he says he pulled it out of the NUB - sounds like it was perfectly enjoyable). As such I guess if a cigar with a stem doesn't satisfy him, I have a morbid curiosity to know what DOES satisfy him. Must have been quite a haul! Griping about a cigar that tastes and smokes fine but has a stem in it is like griping about the fact that my sports car doesn't have cup holders. IF in fact the stem didn't hinder the smoking, I would go so far as to say that tobii IS the guy ruining customer service for the rest of us.

I read a thread where someone said a stem in a cigar will cause a bitter taste. I can also imagine it would cause major burning issue.

I am new to this and have only experienced very small stems which were not much of an issue. The pic shows a huge stem and I can imagine it could be a problem. Just a thought. Maybe the OP can fill us in....

[BigCat]

Originally Posted by sodomanaz

Fatwallet/Slickdeals effect. There is a reason why customer service has gone down the tubes and it is partially because of advantageous assholes ruining it for everyone else.

Ashton did good by Tobii. If they didn't we'd probably see a continuation to this thread.

Seems to me the effect is the same at this point - he said he emailed them a problem and that they responded in such a manner to "render him speechless". The obvious implication is that Ashton went overboard in response to his complaint. I don't see how witholding the specifics will prevent other less deserving consumers from floating a few complaints Ashton's way.