Okay, not trying to be "snobby", but...

As it has been fore-said, definitely not a snobby complaint. In Canada those cigars are not only rare to find but quite pricey as well. Probably somewhere between $20-$30. I would be absolutely livid if I were to encounter such a problem. I would send them a letter and your pictures. Who knows, you may even get some free sticks out of it. Good luck with everything.