CigarFest

[ScottieM]

Originally Posted by silentjon

They certainly didn't win any new fans today with the whole ticket process.

I think they did a pretty good job considering that the website fell apart. The Auction is a pretty good idea but I wish they would make it maybe 500 cigar nut tickets instead of a 1000.

I know one thing. They better have more than one Buffet line going at lunch time this yr especially with the extra 500 tickets.

[sjnovakovich]

Originally Posted by ScottieM

I think they did a pretty good job considering that the website fell apart.

...Considering the website fell apart??? Are you kidding me? I've done a number of websites and it didn't fall apart... it just plain wasn't programmed right. Anytime you click "ADD TO CART" and your shopping cart comes up empty, that's a green horn coding mistake, and that's what was happening this morning.
The WEBSITE seemed to be the only way to get tickets before 8 AM. When you run a business and put up a website to sell product, especially when there is a limited quantity available, you had better be D**N shure your website doesn't fall apart. I'll bet they lost a HUGE customer base with this morning's glowing display of ineptitude.

[ScottieM]

Originally Posted by sjnovakovich

...Considering the website fell apart??? Are you kidding me? I've done a number of websites and it didn't fall apart... it just plain wasn't programmed right. Anytime you click "ADD TO CART" and your shopping cart comes up empty, that's a green horn coding mistake, and that's what was happening this morning.
The WEBSITE seemed to be the only way to get tickets before 8 AM. When you run a business and put up a website to sell product, especially when there is a limited quantity available, you had better be D**N shure your website doesn't fall apart. I'll bet they lost a HUGE customer base with this morning's glowing display of ineptitude.

Hey, You sure as heck know more than I do about Putting together a website but do you really think that they intended screw up on such a massive scale? I'm sure the IT guys put that mess together are in DEEP SH** .

You say that the WEBSITE was the only way to get tickets before 8 am. I got my Tickets by calling them around 6. It was tough but after an hr of hitting redial I got through. By the time the site was fixed only a handful of General Admission's were left and that was around 615 AM I believe.

[sjnovakovich]

Originally Posted by ScottieM

Hey, You sure as heck know more than I do about Putting together a website but do you really think that they intended screw up on such a massive scale? I'm sure the IT guys put that mess together are in DEEP SH** .

You say that the WEBSITE was the only way to get tickets before 8 am. I got my Tickets by calling them around 6. It was tough but after an hr of hitting redial I got through. By the time the site was fixed only a handful of General Admission's were left and that was around 615 AM I believe.

I didn't call because their hours are listed as starting at 8:00. And anyhow, for me, an hour of hitting redial just isn't worth it. This is a herf with 20 decent cigars, they aren't selling limited edition rare coins, for crying out loud. I didn't say they did it on purpose, but they sure f....d up by not debugging the website well ahead of time. At least with me, its not like they lost a regular customer or anything because I never cared for their catalog to begin with, but I'll bet they really ticked off a bunch of their regulars.