Anyone have Tatuaje's contact info??

RightAJ · 12-31-2009, 03:59 PM

I just took a look at my humi and realized that the Verocu Tubo I recently bought had a split down half the wrapper, a slightly broken foot, and a few other nicks in the wrapper. It has been stored gently in my humi and I am 100% sure none of these features were my fault. I would like to contact Tatuaje and get a replacement, as all other products I buy from them have had great construcion and no problems. Any help??

aj

12-31-2009, 04:01 PM

info@tatuajecigars.com should help you.

Dukeuni · 12-31-2009, 04:02 PM

If you could post what happens I would appreciate it. Like to see how Tat does with customer service.

lakeside toker · 12-31-2009, 04:03 PM

On another board someone had some issues with the tubo and Pete told them to go to where they were purchased. I am sure that you will be taken care of. Good luck.

elderboy02 · 12-31-2009, 04:04 PM

Quote:

Originally Posted by Darrell

info@tatuajecigars.com should help you.

Pete Johnson monitors this address. I got a response from him on an unrelated issue in less than 24 hours in the past.

RightAJ · 12-31-2009, 04:12 PM

Thanx Darrell, EMS to Tatuaje/Pete. I love their products and really hope they match them with good customer service!

I'll let y'all know.

aj

SmokinApe · 12-31-2009, 04:16 PM

I would contact the vendor first and see what they have to say...

Blueface · 12-31-2009, 04:17 PM

I would go back to where you bought it.
Let them take care of it.
Consider that Pete would have no way of knowing what that cigar has been through after it left his plant.

colimo · 12-31-2009, 07:05 PM

this is the second time i have heard of that issue with that cigar....may be a problem with too thin a wrapper.....hope not epidemic....have an unopened box myself..

icehog3 · 01-01-2010, 12:30 AM

Quote:

Originally Posted by Blueface

I would go back to where you bought it.
Let them take care of it.
Consider that Pete would have no way of knowing what that cigar has been through after it left his plant.

Yup, I think the vendor or B&M you bought it from should be your first contact rather than Pete himself.

neoflex · 01-01-2010, 09:43 AM

Quote:

Originally Posted by colimo

this is the second time i have heard of that issue with that cigar....may be a problem with too thin a wrapper.....hope not epidemic....have an unopened box myself..

I would inspect them if the cracking seems to be becoming commonplace. Just my

SmokinApe · 01-01-2010, 09:54 AM

How 'bout a pic or two of the damage?

md4958 · 01-01-2010, 10:09 AM

Just out of curiosity, did you happen to inspect the cigar before you purchased it?

12-31-2009, 03:59 PM	#1
RightAJ Here Franky Franky Join Date: Oct 2009 First Name: aj Location: Philadelphia, PA Posts: 915 Trading: (3)	Anyone have Tatuaje's contact info?? I just took a look at my humi and realized that the Verocu Tubo I recently bought had a split down half the wrapper, a slightly broken foot, and a few other nicks in the wrapper. It has been stored gently in my humi and I am 100% sure none of these features were my fault. I would like to contact Tatuaje and get a replacement, as all other products I buy from them have had great construcion and no problems. Any help?? aj __________________ My Blog-> ajstogies.blogspot.com Beer Blog->thehopscribe.blogspot.com

12-31-2009, 04:01 PM	#2
Darrell Guest Posts: n/a	Re: Anyone have Tatuaje's contact info?? info@tatuajecigars.com should help you.

12-31-2009, 04:02 PM	#3
Dukeuni RIP CS Join Date: Oct 2008 Location: Fields of rolling wheat Posts: 509 Trading: (32)	Re: Anyone have Tatuaje's contact info?? If you could post what happens I would appreciate it. Like to see how Tat does with customer service.

12-31-2009, 04:03 PM	#4
lakeside toker Just in from the Storm Join Date: Dec 2008 Location: Marblehead,Ohio Posts: 46 Trading: (4)	Re: Anyone have Tatuaje's contact info?? On another board someone had some issues with the tubo and Pete told them to go to where they were purchased. I am sure that you will be taken care of. Good luck.

12-31-2009, 04:12 PM	#6
RightAJ Here Franky Franky Join Date: Oct 2009 First Name: aj Location: Philadelphia, PA Posts: 915 Trading: (3)	Re: Anyone have Tatuaje's contact info?? Thanx Darrell, EMS to Tatuaje/Pete. I love their products and really hope they match them with good customer service! I'll let y'all know. aj __________________ My Blog-> ajstogies.blogspot.com Beer Blog->thehopscribe.blogspot.com

12-31-2009, 04:16 PM	#7
SmokinApe Have My Own Room Join Date: Oct 2008 First Name: Jeremy Posts: 1,267 Trading: (35)	Re: Anyone have Tatuaje's contact info?? I would contact the vendor first and see what they have to say... __________________ Try my Cigar Glue

12-31-2009, 04:17 PM	#8
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Anyone have Tatuaje's contact info?? I would go back to where you bought it. Let them take care of it. Consider that Pete would have no way of knowing what that cigar has been through after it left his plant. __________________ Little known fact: I am a former member of the Village People - The Indian

12-31-2009, 07:05 PM	#9
colimo friend of Brother Maynard Join Date: Mar 2009 First Name: doug Location: centennial, colorado Posts: 1,322 Trading: (41)	Re: Anyone have Tatuaje's contact info?? this is the second time i have heard of that issue with that cigar....may be a problem with too thin a wrapper.....hope not epidemic....have an unopened box myself.. __________________ Life is too short for cheap beer, cheap liguor and bad cigars...gimme a guinness, glenlivet and a good cigar on a golf course and its heaven on earth!!

01-01-2010, 09:54 AM	#12
SmokinApe Have My Own Room Join Date: Oct 2008 First Name: Jeremy Posts: 1,267 Trading: (35)	Re: Anyone have Tatuaje's contact info?? How 'bout a pic or two of the damage? __________________ Try my Cigar Glue

01-01-2010, 10:09 AM	#13
md4958 Captain Cannoli Join Date: Oct 2008 First Name: Moe Location: Suffield, CT Posts: 5,712 Trading: (62)	Re: Anyone have Tatuaje's contact info?? Just out of curiosity, did you happen to inspect the cigar before you purchased it? __________________ "One fart can foul the air for everyone" - Esteemed philosopher "If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher.