Junk customer service at cheap humidors

Originally Posted by NCRadioMan

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

Originally Posted by NCRadioMan

I've got three from them and couldn't be happier.

I've bought from them before, and have been very happy and satisfied.

Originally Posted by cory

.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.

Sounds to me they made an effort to make good. Sound customer services practices.

Out of curiousity, why did you try to haggle (your words) since you don't want a refund (your words).

Out of further curiousity, you want a humidor that isn't damaged (your words) and you need it now (your words).

What would you have her do? Drive to your house and repair the humdior herself??