Davidoff customer service SUCK!!!!

[Silound]

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

[Zanaspus]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

Red tape and unbending stupidity does not mean good customer service imo.

[Volt]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

Originally Posted by Zanaspus

Red tape and unbending stupidity does not mean good customer service imo.

[bobarian]

[Zanaspus]

Originally Posted by bobarian

But seriously, any company who has the unmitigated gall to sell a 100 count humidor for $15000 ought to bend over backwards, no? I mean they are the ones who are in part responsible for cigar taxation by putting up the front that all cigar smokers have yachts and summer homes in the Hamptons.

We all know this couldn't be further from the truth as most BOTLS and SOTLS are working stiffs who suffer from this misconception.

rant off

[bobarian]

Sometimes emoticons can say it all.

[borndead1]

Originally Posted by Zanaspus

But seriously, any company who has the unmitigated gall to sell a 100 count humidor for $15000 ought to bend over backwards, no? I mean they are the ones who are in part responsible for cigar taxation by putting up the front that all cigar smokers have yachts and summer homes in the Hamptons.

We all know this couldn't be further from the truth as most BOTLS and SOTLS are working stiffs who suffer from this misconception.

rant off

GIVE THAT MAN A CIGAR!!!!































A $3 one.

[longknocker]

On A Similar Note: I Deal With CI & CBID on a regular basis, as I'm Sure Most Of Us Do. If I ever have a problem with an order(Only Had 2 Problems In 3 Years), They Remedy The Situation Immediately! In Fact, They Shipped me The Wrong Sticks On A CBID order Fri. I Called The CS Rep This Morning & She Apologized Profusely And Asked What I Wanted Done. I actually wanted the sticks she sent me by mistake, so I asked to keep them and Pay a discounted, average CBID Price for them. She went One Step Better and gave them to me for $5 Off the discounted CBID Price and Is shipping my original Order Out Today! Now THAT'S Customer Service, My Friends!

[aich75013]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

If that were the case, the CS Rep should have stated in the e-mail to take it to an "approved merchant" rather than we can tell you where you can purchase another one.
Where's my rope.