Is SBC owned by Verizon?

[Scottastic]

Originally Posted by kydsid

Meh all communication companies suck. Tell me why it is so important to know what modem I have to the point if I somehow was smart enough to access your DSL without one of yours that I am somwhow SOL because of a problem on your end and not mine because I don't want to pay you for a modem when I already have five or six working ones?

I am serious on that. When I have problems it takes me at least an hour to get past level 1 ATT support only to get to Level 2 and have my problem solved in less than 5 minutes. EVERY FREAKIN TIME!

Here's how you get tier 2 support for wireline (unless its Sunday or 1 am).

Call customer care >
Say "cancel service">
Say "dsl" >
Explain to the nice lady (almost always a lady) that care is not litening to your problems and you need tier two support.

Works everytime. Alternatively with wireless:

Call customer care >
Hit "0" >
Hit "0" >
Hit "0" >
Tell them right away that you dropped a call with tier 2 and would they please transfer you. If they give you trouble hang up and call again.