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View Poll Results: Would you text Boswell's to make orders
That's a great idea, and it would increase my buying with Boswell's. 1 9.09%
That's a good idea, but my Boswell's shopping might not increase. 2 18.18%
That's fine for someone else, but I would prefer to call in my orders like before. 4 36.36%
Other option not quite listed above (please specify) 4 36.36%
Voters: 11. You may not vote on this poll

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Old 07-09-2009, 04:05 PM   #1
kzm007
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Default Re: Boswell's Ordering Idea/Suggestion

I agree, I would much rather prefer a shopping cart system...almost all other stores seem to do it, and it's a fairly straightforward procedure it seems.

To be fair though, I would hope if someone is texting a CC number, they would make double. tripe-sure they had the right number.

But yes, an online store seems like it would be easier. I understand the Boswell's might be a 'traditional' B & M, but I was still surprised they didn't have one, or even a shopping cart of sorts.
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Old 07-09-2009, 06:19 PM   #2
Alpedhuez55
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Default Re: Boswell's Ordering Idea/Suggestion

Quote:
Originally Posted by kzm007 View Post
But yes, an online store seems like it would be easier. I understand the Boswell's might be a 'traditional' B & M, but I was still surprised they didn't have one, or even a shopping cart of sorts.
I have been to Boswell's a couple of times. It is a three person operation. He could sell a lot more pipes online but it would probably mean hiring another person or not spending any time with their customers. For a small store...shopping carts can be a problem. If someone puts in an order for something online and they run out of it...you may see that person going on all the message boards trashing them for not having it in stock. It could work OK for their own tobacco blends where they have control over inventory...but the pipes are mostly one of a kind and inventory would be tough for them.

I shop at a couple of stores in New England that have websites...but no shopping carts. They both have my address and credit card number on file. When I want something, it is a simple phone call lasting about 2-3 minutes. Boswell uses the same type of system. It is very convenient.

And for someone who wants to have them receive orders by text message...shouldn't you at least place your orders by Debit Card? You are like the Cyber version of that little old lady who pays for a quart of milk at the express lane with a personal check.
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Old 07-09-2009, 08:07 PM   #3
Benwoo
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Default Re: Boswell's Ordering Idea/Suggestion

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Originally Posted by Alpedhuez55 View Post
For a small store...shopping carts can be a problem. If someone puts in an order for something online and they run out of it...you may see that person going on all the message boards trashing them for not having it in stock.
This may happen but it would be the same as peddling anything online when there are many one of a kind pieces offered. At this point they seem to tag the item w/ a "sold" tag which works well. If they had an online store (less the Ebay store option I offered up earlier) the payment is usually not processed until everything is close to being boxed and ready to go. If the item did happen to sell out a simple email or call from them (Boswell's) could quickly clear up the situation, usually with out much fuss but maybe a bit of disappointment. I know people can be unreasonable sometimes. We face that anytime we deal with the public.

I also wish their business to increase, growth is the hope of almost every business, and the possibility of need another hand may very well be necessary in the future. This only means that their products and services are sought after. All good things Expanding their business doesn't mean they need to lose their family atmosphere and top notch service that I get the impression they offer.

I could see a larger online presence causing stocking issues in the fact they make beautiful pipes and they may sell out quite often. Hell I have a few of their pieces on my wish list now.

The online shopping option is a natural next step in the process and I hope they seriously consider it, which I would expect they probably have.

Ultimately I think I ended up steering this thread away from the OP's original question and I apologize, it just kind of morphed in a related matter away from his original inquiry.

Chris
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