CAO f-up

MTB996 · 10-25-2008, 06:58 AM

I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.

10-25-2008, 07:23 AM

i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed.

james

AriesOpusX · 10-25-2008, 09:03 AM

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

ucla695 · 10-25-2008, 09:41 AM

Wow, that's good customer service.

Quote:

Originally Posted by AriesOpusX

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

They've found nails in cigars?? Maybe they should start x-raying them before the sticks are shipped.

icantbejon · 10-25-2008, 10:00 AM

I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of.

10-25-2008, 06:58 AM	#1
MTB996 Adjusting to the Life Join Date: Oct 2008 Location: Hillsborough, NC Posts: 317 Trading: (1)	Re: CAO f-up I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.

10-25-2008, 07:23 AM	#2
shotgunjimmy Guest Posts: n/a	Re: CAO f-up i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed. james

10-25-2008, 09:03 AM	#3
AriesOpusX Goodfella Join Date: Oct 2008 Posts: 215 Trading: (0)	Re: CAO f-up Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

10-25-2008, 10:00 AM	#5
icantbejon Have My Own Room Join Date: Oct 2008 First Name: Jon Location: Chester, VA Posts: 1,219 Trading: (10)	Re: CAO f-up I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of. __________________ "Learn to pay attention. Life is hard.....it's even more challenging when you're stupid."