Vinotemp... read the whole thread

skibumdc · 01-30-2009, 06:15 AM

When people act like they have authority, it hurts the company....those with actual authority are appointed or elected by shareholders....all others should just follow directions.

SeanGAR · 01-30-2009, 06:41 AM

I hope you don't mind, I emailed president@vinotemp.com and sent this link as well as Lexxxus's posts. The email hasn't bounced back ... so fingers crossed.

This sort of customer service problem SHOULD be a major concern to them and it is quite possible that the higher ups don't realize that they have somebody working for them in customer service who would be better placed in a position not requiring contact with human beings ... or animals for that matter, with the possible exception of rabid badgers.

Hearing a story like this STRONGLY impacts my willingness to buy Vinotemp products, and I am planning to buy 2 coolers in the next few months, a large one for wine and smaller one for cigars.

I can understand companies not wanting to support gray market merchandise, and we have seen this problem many times in the photographic equipment arena, where gray market imports are not supported by the manufacturer (USA warranty v.s. International warranty), but this is spelled out by the companies selling gray merchandise and there are no surprises, you are given a warranty from a third party. Were you told that the Vinotemp you bought has no manufacturers warranty? Why would you think it would not .. you bought the unit from a retailer who got it from the distributor.

But for crying out loud .... 2 screws .. come on. Losing {multiple} customers like this for the sake of a few dollars (screws plus shipping) makes zero sense in this economic climate.

replicant_argent · 01-30-2009, 06:47 AM

Quote:

Originally Posted by SeanGAR

Losing customers like this for the sake of a few dollars (screws plus shipping) makes zero sense in this economic climate.

I actually think the real cost here is sense/cents. It should be a no-brainer for the CS rep to say, "I will gladly mail you what you need, I will try to do it free of charge, but if I can't, it might cost 3 dollars max!.
Attempting to charge 10 dollars shipping is shoving a finger in your face, and not the one that says you are #1 for being kind enough to purchase their product. No matter where you purchased it from.

GrtndpwrflOZ · 01-30-2009, 06:48 AM

It blows when things don't go your way. I hate it.

2 words

HOME DEPOT

markem · 01-30-2009, 04:17 PM

I know that you've gone through a lot and I feel your pain. My advice is this:

Get someone to take the screws out of their vinotemp and head to a local fastener supplier. Have them buy you some screws and send them to you.

In the end, you get some BOTL bonding that the screws you need. Seems like a winning strategy to me.

Lexxxus · 01-30-2009, 10:52 PM

How was I supposed to know this identical unit was not a "genuine" VT? No mention was ever made of "grey market" VT's in any of my research. After first accusing me of buying an "illegal counterfeit" the woman at VT then relented and told me the unit was probably purchased from the same factory and someone placed an Vinotemp emblem on it. While the photo is not good the emblem is a "raised" or "domed" acrylic piece that looks very authentic. I'm guessing this unit came off the very same assembly line right down to the emblem.

Anyhow, they got my $12US for 2 simple screws so I guess I'm a bona fide VT customer now!

I've beat this dead horse long enough and you've heard the last of it from me.

01-30-2009, 11:26 PM

What I would do to get screwed....

lostark374 · 01-31-2009, 12:06 AM

i doubt the screws you ordered are going to work.. that is completely diffrent then the way the vinotemp doors are attached.

Throb · 01-31-2009, 05:37 AM

COunterfiet Cohibas (THE INFAMOUS COHIBO!!!), counterfeit Montes and now counterfeit Vinos!?! What is this world coming to???

I can say that is a knock off. The Vino doors are more squared off, not rounded. They are also a shiny aluminum, not brushed and the handle is very different.

Unless it is I that have the fake Vino...I have to go question my source. HE said he got it from a friend that has an uncle that works at Vino...

I'm not trying to make light of your situation. It sucks dealing with poor customer service. Hope you get it resolved even if Home Depot is the solution.

01-30-2009, 06:41 AM	#2
SeanGAR Crotchety Geezer Join Date: Oct 2008 Location: Radford VA Posts: 911 Trading: (3)	Re: Vinotemp... a lesson bad customer service. I hope you don't mind, I emailed president@vinotemp.com and sent this link as well as Lexxxus's posts. The email hasn't bounced back ... so fingers crossed. This sort of customer service problem SHOULD be a major concern to them and it is quite possible that the higher ups don't realize that they have somebody working for them in customer service who would be better placed in a position not requiring contact with human beings ... or animals for that matter, with the possible exception of rabid badgers. Hearing a story like this STRONGLY impacts my willingness to buy Vinotemp products, and I am planning to buy 2 coolers in the next few months, a large one for wine and smaller one for cigars. I can understand companies not wanting to support gray market merchandise, and we have seen this problem many times in the photographic equipment arena, where gray market imports are not supported by the manufacturer (USA warranty v.s. International warranty), but this is spelled out by the companies selling gray merchandise and there are no surprises, you are given a warranty from a third party. Were you told that the Vinotemp you bought has no manufacturers warranty? Why would you think it would not .. you bought the unit from a retailer who got it from the distributor. But for crying out loud .... 2 screws .. come on. Losing {multiple} customers like this for the sake of a few dollars (screws plus shipping) makes zero sense in this economic climate.

01-30-2009, 06:48 AM	#4
GrtndpwrflOZ Just call me OZ Join Date: Oct 2008 First Name: Brian Location: Willow Grove PA Posts: 153 Trading: (2)	Re: Vinotemp... a lesson bad customer service. It blows when things don't go your way. I hate it. 2 words HOME DEPOT

01-30-2009, 04:17 PM	#5
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,664 Trading: (47)	Re: Vinotemp... read the whole thread I know that you've gone through a lot and I feel your pain. My advice is this: Get someone to take the screws out of their vinotemp and head to a local fastener supplier. Have them buy you some screws and send them to you. In the end, you get some BOTL bonding that the screws you need. Seems like a winning strategy to me. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

01-30-2009, 10:52 PM	#6
Lexxxus I break for Cubans Join Date: Jan 2009 First Name: Wayne Location: Winnipeg CANADA Posts: 130 Trading: (2)	Here are the pics... How was I supposed to know this identical unit was not a "genuine" VT? No mention was ever made of "grey market" VT's in any of my research. After first accusing me of buying an "illegal counterfeit" the woman at VT then relented and told me the unit was probably purchased from the same factory and someone placed an Vinotemp emblem on it. While the photo is not good the emblem is a "raised" or "domed" acrylic piece that looks very authentic. I'm guessing this unit came off the very same assembly line right down to the emblem. Anyhow, they got my $12US for 2 simple screws so I guess I'm a bona fide VT customer now! I've beat this dead horse long enough and you've heard the last of it from me. __________________ Lx I invented the cordless extension cord. Last edited by Lexxxus; 01-30-2009 at 11:01 PM.

01-30-2009, 11:26 PM	#7
Cyclone Guest Posts: n/a	Re: Vinotemp... read the whole thread What I would do to get screwed....

01-30-2009, 06:15 AM	#1
skibumdc That's what she said Join Date: Oct 2008 First Name: Balco Location: Smoke Less, Age More Posts: 345 Trading: (8)	Re: Vinotemp... a lesson bad customer service. When people act like they have authority, it hurts the company....those with actual authority are appointed or elected by shareholders....all others should just follow directions. __________________ The Dude abides

01-31-2009, 12:06 AM	#8
lostark374 Framed Join Date: Oct 2008 First Name: Aaron Location: Southern California Posts: 432 Trading: (5)	Re: Vinotemp... read the whole thread i doubt the screws you ordered are going to work.. that is completely diffrent then the way the vinotemp doors are attached.

01-31-2009, 05:37 AM	#9
Throb Out of the Ocean! Join Date: Jan 2009 First Name: Michael Location: Largo, FL Posts: 68 Trading: (0)	Re: Vinotemp... read the whole thread COunterfiet Cohibas (THE INFAMOUS COHIBO!!!), counterfeit Montes and now counterfeit Vinos!?! What is this world coming to??? I can say that is a knock off. The Vino doors are more squared off, not rounded. They are also a shiny aluminum, not brushed and the handle is very different. Unless it is I that have the fake Vino...I have to go question my source. HE said he got it from a friend that has an uncle that works at Vino... I'm not trying to make light of your situation. It sucks dealing with poor customer service. Hope you get it resolved even if Home Depot is the solution.