Heartfelt Beads- stole money

[Hammerhead]

Originally Posted by rxbg

The owner of the company is a crook.

Not to belabor the points already made, but permit me to offer a suggestion so that going forward, you can have a more positive experience here at Cigar Asylum, and perhaps in life also.

1) Don't just assume you've been a victim, do your homework, be patient, be circumspect. Had you taken a moment to check his site, you'd know why you haven't heard back.
2) Try a different approach. Your first post here is the equivalent of the proverbial bull in a china shop and says something about what we can expect from you in terms of interaction.
3) Would you want to have a customer like you?

If you had it to do all over again, were it me, the below approach (or something like it) may yield a better outcome:

"Howdy, folks. New member here, but I've been lurking for a long time. I might have a problem and was hoping to get some guidance from the membership. A while back I bought some beads from Heartfelt, and have been trying to resolve an issue related to being shipped the wrong item, but have not received a response from my attempts to contact them. Does anyone here have some experience with them or advice you can offer? Thanks in advance!"

Just sayin'. Not looking to pile on, but thought a specific suggestion might be both helpful and instructive.

[markem]

Originally Posted by Hammerhead

Not to belabor the points already made, but permit me to offer a suggestion so that going forward, you can have a more positive experience here at Cigar Asylum, and perhaps in life also.

1) Don't just assume you've been a victim, do your homework, be patient, be circumspect. Had you taken a moment to check his site, you'd know why you haven't heard back.
2) Try a different approach. Your first post here is the equivalent of the proverbial bull in a china shop and says something about what we can expect from you in terms of interaction.
3) Would you want to have a customer like you?

If you had it to do all over again, were it me, the below approach (or something like it) may yield a better outcome:

"Howdy, folks. New member here, but I've been lurking for a long time. I might have a problem and was hoping to get some guidance from the membership. A while back I bought some beads from Heartfelt, and have been trying to resolve an issue related to being shipped the wrong item, but have not received a response from my attempts to contact them. Does anyone here have some experience with them or advice you can offer? Thanks in advance!"

Just sayin'. Not looking to pile on, but thought a specific suggestion might be both helpful and instructive.

^^^^ wise words.

A lot of the cigar world's vendors are not operating on Internet time; meaning that it can take a while for some to respond. As others have mentioned, sometimes you have to do research to find out that there is a reason that you didn't hear back. I know a couple of vendors who take a month off in the summer and don't check email at all. They have someone taking care of web orders, but woe to (s)he who wants to ask a question, etc.

One change I'd make to the intro suggestions. Let the intro thread be about you, not about any specific problem that you are experiencing. Problems come and go but we hope that you are here for the long run. Trust me, people do go back and check your intro thread sometimes to get a handle on who you are.