Anyone had problems with their Palio cutter? - Page 2

08-07-2013, 09:03 PM

I sent an Email the last night and within 6 hours, right at the start of yesterday, I had an answer, written from an actual human being telling me where to ship it.

Thats

for customer service as far as I am concerned... Now I just need to buy a Palio Lighter...

GTCanuk · 08-10-2013, 05:30 PM

Quote:

Originally Posted by shopkins82

I wish Xikar would extend this in-store exchange policy to its authorized retailers...

I have done this when my Xikar lighter quit!

xerais · 08-10-2013, 11:52 PM

I got an email from Marc telling me Jungle Jim's had been informed about the warranty and that I could go back to get it swapped out. He even went as far to give me info on where to send it if I didn't feel like going back.

Amazing customer support!

Smoqman · 12-09-2013, 08:57 AM

I emailed Palio about an issue I'm having with a recently purchased cutter and have had no reply so far.
I'm finally going back to the B&M I purchased it from today.... (haven't been able to get there for a while because it is somewhat far from me.
I'm certain the guys at Palio are swamped with things (especially since it is the holidays)…and I understand this completely.

mahtofire14 · 12-09-2013, 11:30 AM

I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.

icehog3 · 12-09-2013, 03:53 PM

Quote:

Originally Posted by mahtofire14

I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best.

You can always PM the owner, OpusEX (Marc) here at CA.

Smoqman · 12-09-2013, 11:07 PM

Thanks guys. I'll do that since they haven't responded to the email I sent from their website last week.

Peace

sikk50 · 12-13-2013, 03:57 PM

My palio has been coming apart too. I love it so much, and it's one of the CAO ones, so I don't want to replace it. I know those aren't around anymore and I don't know what they would replace it with. Additionally I don't have a palio carrying shop anywhere near me anymore.

Coming apart every so often is a small price to pay to have a palio that you don't see very often.

08-07-2013, 09:03 PM	#21
Robulous78 Guest Posts: n/a	Re: Anyone had problems with their Palio cutter? I sent an Email the last night and within 6 hours, right at the start of yesterday, I had an answer, written from an actual human being telling me where to ship it. Thats for customer service as far as I am concerned... Now I just need to buy a Palio Lighter...

08-10-2013, 11:52 PM	#23
xerais Just in from the Storm Join Date: May 2013 First Name: Matt Location: Pittsburgh, PA Posts: 31 Trading: (0)	Re: Anyone had problems with their Palio cutter? I got an email from Marc telling me Jungle Jim's had been informed about the warranty and that I could go back to get it swapped out. He even went as far to give me info on where to send it if I didn't feel like going back. Amazing customer support!

12-09-2013, 08:57 AM	#24
Smoqman Gimme de Liga! Join Date: Nov 2013 First Name: Joel Location: Minne-snowy Posts: 132 Trading: (1)	Re: Anyone had problems with their Palio cutter? I emailed Palio about an issue I'm having with a recently purchased cutter and have had no reply so far. I'm finally going back to the B&M I purchased it from today.... (haven't been able to get there for a while because it is somewhat far from me. I'm certain the guys at Palio are swamped with things (especially since it is the holidays)…and I understand this completely. __________________ Joel CRA Member # 99977267

12-09-2013, 11:30 AM	#25
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,605 Trading: (16)	Re: Anyone had problems with their Palio cutter? I've never had a problem with mine in 4 years. However from word of mouth, I've heard if you do have an issue, their customer service is some of the best. __________________ Saving basements in the Land of 10,000 Lakes.

12-09-2013, 11:07 PM	#27
Smoqman Gimme de Liga! Join Date: Nov 2013 First Name: Joel Location: Minne-snowy Posts: 132 Trading: (1)	Re: Anyone had problems with their Palio cutter? Thanks guys. I'll do that since they haven't responded to the email I sent from their website last week. Peace __________________ Joel CRA Member # 99977267

12-13-2013, 03:57 PM	#28
sikk50 Just Bored Really... Join Date: Oct 2008 First Name: Andrew Location: The Jefferson State Posts: 2,084 Trading: (13)	Re: Anyone had problems with their Palio cutter? My palio has been coming apart too. I love it so much, and it's one of the CAO ones, so I don't want to replace it. I know those aren't around anymore and I don't know what they would replace it with. Additionally I don't have a palio carrying shop anywhere near me anymore. Coming apart every so often is a small price to pay to have a palio that you don't see very often. __________________ "Not a Headache in a Hogshead"