Circuit City Closing all US operations

[Starscream]

Circuit City had a decent audio installation service, but I hated going inside if I planned on buying something. Had to wait forever in the checkout line, even if there were only one or two customers in front of me. Customer service is everything.

[JohnnyKay5]

Circuit City Bomb anyone?

[Sailchaser]

Customer Service is the key to every business and with the huge cuts in labor at most big boxes it will just be a matter of time before we see others fall to the wayside.

I feel bad for all those who lost their jobs, but to me it seems like Circuit City has had one foot out the door for the better part of a decade. That chain is one of the worst priced, IMO.

While I feel bad for all of the employees, I don't think that it could have happened to a better company.
Two years ago, my wife was let go from there during their "Restructuring" She and I both worked there for 10+ years. I luckily got a state job about 2 months prior to the cuts, otherwise I would have been gone too. When she was let go, she had been a manager, a lead and a trainer, and she was let go without so much as an "I'm sorry" or a "Thank you for all your hard work" pretty much a slap in the face and a shove out the door. They wouldn't even let her walk out unescorted, like she was some sort of criminal 9same with the other 10 people that were let go. Needless to say, we are still feeling the reprecussions of that, since she could only get a part-time job paying minimum wage, because places were not able to work with her college schedule.
But at least she got to spend more time at home with our son, who was only 3 months old at the time.
Rant over
Again, I honestly do feel horrible for the 35k employes who will now be without jobs. I do wonder though, what will become of the money that CC would not release to her that ws part of her "retirement"? She was told at the time that they could not release it to her since it was over $5K

[RGD.]

Actually I guess I am one of the few who preferred Circuit City over Best Buy.

I would normally order online then drive over and pick it up. Both places are close to each other - but Circuit City has a large parking lot - while Best Buy has an extremely small lot shared by about 20 other businesses. Half the time I have to park at the mall and walk across 6 lanes of traffic.

As for pricing - they always seemed to beat Best Buy. Just bought my wife a Toshiba LCD TV - lower price at Circuit City. Same thing for the Canon camera and HP laptop bought for my daughters.

In addition the first (and only time) time I ordered online for Best Buy - I needed a video card asap. Placed the order - only to get a message stating that it was not in stock - anywhere. Kicker is this: Since I had extra cash I used my debit card. Best Buy charged my card - and after calling the 1-800 number was informed it would be three weeks before my card would be credited. So yeah - out almost $300 bucks for 3 weeks. Pretty much just the same as calling them up and saying here - take my money and hold it but don't give me anything. Ended up using my credit card at Circuit City. Since then I have refused to deal with Best Buy. Guess I'm stuck now with ordering online from Newegg, Crutchfield, etc. from now on.

So I for one am going to miss them.


Ron

[N2Advnture]

Originally Posted by RGD.

Actually I guess I am one of the few who preferred Circuit City over Best Buy.

Nope, I'm with you Ron. Best Buy has nothing but inexperienced kids working there and if you're lucky to find one, it's never "my area" so just getting a secured product to checkout with is impossible.

I can't tell you how many times I went to CC and had nothing but stellar service. At least at mine, they were awesome.

BTW - I could care less about what a store looks like inside but agree that CC's marketing dropped the ball in retaining a large portion of the market share.