Nearly an Entire Box of Liga Privada 9 Ruined

shilala · 06-11-2012, 09:23 AM

Quote:

Originally Posted by Digs

The funny thing is how many of us have sealed boxes in our humi's ? So obviously you would only discover the damage when you open them. I don't see any reason the retailer wouldnt take care of you, heck I am sure they see there fair share of sticks damaged in shipping just like yours .

This is one of the reasons I don't have any sealed boxes in my humi. Another is mold. Then there's beetles. The list goes on.
I know guys transfer the "sealed collector's" thing over to cigars as if they're ball cards or action figures, but it doesn't belong here. It's SO important to check your smokes on arrival.

If Dan had found the problem when they arrived and made a call or emailed, any reasonable vendor has to assume it's their responsibility. It makes sense, and it should be a done deal. After 3 weeks, anything could have happened to the cigars under a customer's watch. I'm not by any means implying anything or singling out Dan, I certainly don't think Dan played any part in the damage of the cigars, and hesitate to bring up the point. I'm just talking about the vendor's point of view, and anyone honestly has to at least see the vendor's side in this type of situation.
A vendor will think that absolutely anything could have happened to those cigars in a 3 week lapse, even things that went unknown to an average customer. We know better, because we're totally anal about our cigars. Average consumers are not.
Honestly, things can happen. Something as simple as the wife walking by, knocking the box off a countertop, and sitting the box back on the counter. I've lived in a house full of kids for the last 150 years. Anything can happen to anything unbeknownst to me. Heck, 20 things could happen to those cigars in 3 weeks time were I not so careful to get them stowed away. (Again, I'm sure Dan did, but the vendor may not think so.)

I truly hope this works out in your favor, Dan. I'm pulling for you. It's going to take a huge leap of faith by the vendor for it to happen, and if they do make good, they should be applauded. I don't think most would.

At the very least, it brings up good opportunity for us all to learn from this mess. I know I'll be even more careful, I've gotten lazy over the years.