Nearly an Entire Box of Liga Privada 9 Ruined

Partially Deaf · 06-09-2012, 12:19 PM

Hi. I am completely frustrated because I just realized that a box of LP9 (belicoso) that I bought is basically ruined. The box I bought from an online retailer was not packed properly and was able to rattle around a lot. As a result, the wrapper is cracked at the head on close to 20 of the cigars.

Here is an example of the damage. As I said, nearly the entire box is like this.

I also bought a box of Liga Undercrown and Feral Flying Pig. I need to look at both of these boxes more closely now... I remember a FFP having a piece of wrapper coming off, but it didn't seem completely cracked like this case.

What should I do? I contacted the retailer and sent pictures, but no reply as of yet. (I'm guessing I should hear back after the weekend). If they do not do anything, would contacting Drew Estate be a good idea?

Thanks.

Edit: I just looked through the box of FFP I bought, and 3-4 of them are cracked at the foot. Smokeable, but not something you want to see when you spent $15 per cigar.

T.G · 06-09-2012, 12:29 PM

That damage is most definitely due to the box being slammed in shipping and the cigars hitting the inside of the box. Depending on how much room there was between the cigars and the inside of their respective boxes, some of the other cigars might not have taken as much damage.

You're going about it the right way, if it's a reputable retailer, they should own up to their packing mistake and replace or refund the money.

If push comes to shove, you could file a dispute with your credit card company.

As for contacting Drew Estates, you certainly can, they're a great group of people and they do try very hard to help out their customers, but ultimately, they weren't responsible for that damage.

Bill86 · 06-09-2012, 12:29 PM

I don't know what Drew Estate would do for you. It seems like a retailer problem. I think the retailer should allow you to send them back for a refund or replacement. I've never received a box of cigars with that kind of damage. The occasional 1-2 sticks/25 but even that is a rarity.

EricF · 06-09-2012, 12:30 PM

I would seek some satisfaction from the retailer at a minimum.

Subvet642 · 06-09-2012, 12:52 PM

Oh, Dude, that totally sucks!

area51 · 06-09-2012, 01:18 PM

Ah that's a shame. Definitely take it up with the retailer it's their mistake.

Digs · 06-09-2012, 02:06 PM

We're these full sealed boxes?

icehog3 · 06-09-2012, 02:39 PM

How long ago did you buy them? If you just got them, the retailer should take care of you. If you have been sitting on them for weeks and just noticed the damage now, might be a bit more complicated.

Partially Deaf · 06-09-2012, 02:47 PM

Yes it was sealed when I got it. I received them about 3 weeks ago, but I didn't smoke them, and didn't look closely until last night. We will see if they make things right. The perils of ordering cigars when it's super busy at work and not having the time to check...

icehog3 · 06-09-2012, 02:55 PM

Definitely makes a case for inspecting your purchases as soon as they arrive.

SteelCityBoy · 06-09-2012, 02:55 PM

I really hope the retailer takes care of this for you. What a shame to damage such great smokes!

Best of luck to you on this! I hope that everything works out in your favor...

Partially Deaf · 06-09-2012, 03:00 PM

Quote:

Originally Posted by icehog3

Definitely makes a case for inspecting your purchases as soon as they arrive.

Well I opened the box and it looked fine, but a lot of the cracks are fine and look almost like seams between the leaves. Also, you can only see the top 4 or so without digging thru the box.

Oh well. If the retailer can't take care of me, we will see if Drew Estates can.

kelmac07 · 06-09-2012, 03:30 PM

Quote:

Originally Posted by SteelCityBoy

I really hope the retailer takes care of this for you. What a shame to damage such great smokes!

Best of luck to you on this! I hope that everything works out in your favor...

X2...hope it all works out Dan.

jluck · 06-09-2012, 05:51 PM

Quote:

Originally Posted by Partially Deaf

Well I opened the box and it looked fine, but a lot of the cracks are fine and look almost like seams between the leaves. Also, you can only see the top 4 or so without digging thru the box.

Oh well. If the retailer can't take care of me, we will see if Drew Estates can.

I really don't think DE has any reason to be directly responsible for or loose revenue for a distributors mistake. Maybe they will persuade said distributor to fix the issue.
Good luck.

CigarSquid · 06-09-2012, 06:23 PM

Hope they do something to take care of it. Let us know. Sorry to see such a waste of fine smokes.

maninblack · 06-09-2012, 06:24 PM

Damn this stinks! Hope they are good about giving you a refund or a new box. Best of luck!

CigarSquid · 06-09-2012, 06:26 PM

Might be to late, but a complaint with the shipper?

mase · 06-09-2012, 06:28 PM

I went to a local B&M a few weeks ago and all but 2 LP9s in a box had significant damage to the foot.

OLS · 06-09-2012, 06:34 PM

I can take foot vdamage all day long, but that particular problem renders a cigar basically unsmokeable.
If you were Tom Hanks, sitting on an island, talking to a volleyball, sure, you could smoke those, but those
cigars are useless to the average smoker. They will draw all messed up, produce only partial suction
and basically drive you insane. PHOTOS, PHOTOS, PHOTOS...that and a nice but firm email to your
vendor.

CigarSquid · 06-09-2012, 06:36 PM

Quote:

Originally Posted by OLS

I can take foot vdamage all day long, but that particular problem renders a cigar basically unsmokeable.
If you were Tom Hanks, sitting on an island, talking to a volleyball, sure, you could smoke those, but those
cigars are useless to the average smoker. They will draw all messed up, produce only partial suction
and basically drive you insane. PHOTOS, PHOTOS, PHOTOS...that and a nice but firm email to your
vendor.

06-09-2012, 12:19 PM	#1
Partially Deaf Still Watching My Back Join Date: Oct 2011 First Name: Dan Location: Orange County, CA Posts: 62 Trading: (0)	Nearly an Entire Box of Liga Privada 9 Ruined Hi. I am completely frustrated because I just realized that a box of LP9 (belicoso) that I bought is basically ruined. The box I bought from an online retailer was not packed properly and was able to rattle around a lot. As a result, the wrapper is cracked at the head on close to 20 of the cigars. Here is an example of the damage. As I said, nearly the entire box is like this. I also bought a box of Liga Undercrown and Feral Flying Pig. I need to look at both of these boxes more closely now... I remember a FFP having a piece of wrapper coming off, but it didn't seem completely cracked like this case. What should I do? I contacted the retailer and sent pictures, but no reply as of yet. (I'm guessing I should hear back after the weekend). If they do not do anything, would contacting Drew Estate be a good idea? Thanks. Edit: I just looked through the box of FFP I bought, and 3-4 of them are cracked at the foot. Smokeable, but not something you want to see when you spent $15 per cigar. Last edited by Partially Deaf; 06-09-2012 at 12:26 PM.

06-09-2012, 12:29 PM	#2
T.G Grrrrrr Join Date: Mar 2009 First Name: The Other Adam Posts: 15,565 Trading: (37)	Re: Nearly an Entire Box of Liga Privada 9 Ruined That damage is most definitely due to the box being slammed in shipping and the cigars hitting the inside of the box. Depending on how much room there was between the cigars and the inside of their respective boxes, some of the other cigars might not have taken as much damage. You're going about it the right way, if it's a reputable retailer, they should own up to their packing mistake and replace or refund the money. If push comes to shove, you could file a dispute with your credit card company. As for contacting Drew Estates, you certainly can, they're a great group of people and they do try very hard to help out their customers, but ultimately, they weren't responsible for that damage.

06-09-2012, 12:29 PM	#3
Bill86 Snob Join Date: Jul 2010 First Name: Bill Posts: 6,704 Trading: (67)	Re: Nearly an Entire Box of Liga Privada 9 Ruined I don't know what Drew Estate would do for you. It seems like a retailer problem. I think the retailer should allow you to send them back for a refund or replacement. I've never received a box of cigars with that kind of damage. The occasional 1-2 sticks/25 but even that is a rarity. __________________ I'm drunk......but I'll get drunker! - Doug Stanhope

06-09-2012, 12:30 PM	#4
EricF Ain't Never Gonna Leave Join Date: Oct 2010 First Name: Eric Location: Miramar, FL Posts: 7,004 Trading: (116)	Re: Nearly an Entire Box of Liga Privada 9 Ruined I would seek some satisfaction from the retailer at a minimum. __________________ It might taste crummy, but at least it's huge.

06-09-2012, 12:52 PM	#5
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Oh, Dude, that totally sucks! __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

06-09-2012, 01:18 PM	#6
area51 Blowing Smoke Rings Join Date: Sep 2010 First Name: Ken Location: Tejas Posts: 1,259 Trading: (3)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Ah that's a shame. Definitely take it up with the retailer it's their mistake. __________________

06-09-2012, 02:06 PM	#7
Digs Adjusting to the Life Join Date: Dec 2011 First Name: Dennis Location: "The Wood" Posts: 498 Trading: (17)	Re: Nearly an Entire Box of Liga Privada 9 Ruined We're these full sealed boxes? __________________ A gun in your hand is better then a cop on the phone

06-09-2012, 02:39 PM	#8
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,889 Trading: (60)	Re: Nearly an Entire Box of Liga Privada 9 Ruined How long ago did you buy them? If you just got them, the retailer should take care of you. If you have been sitting on them for weeks and just noticed the damage now, might be a bit more complicated. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

06-09-2012, 02:47 PM	#9
Partially Deaf Still Watching My Back Join Date: Oct 2011 First Name: Dan Location: Orange County, CA Posts: 62 Trading: (0)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Yes it was sealed when I got it. I received them about 3 weeks ago, but I didn't smoke them, and didn't look closely until last night. We will see if they make things right. The perils of ordering cigars when it's super busy at work and not having the time to check...

06-09-2012, 02:55 PM	#10
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,889 Trading: (60)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Definitely makes a case for inspecting your purchases as soon as they arrive. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

06-09-2012, 02:55 PM	#11
SteelCityBoy 7th Heaven Will Commeth!! Join Date: Sep 2011 First Name: Ken Location: * THE WOOD * -Cigar Zombies- Posts: 1,236 Trading: (21)	Re: Nearly an Entire Box of Liga Privada 9 Ruined I really hope the retailer takes care of this for you. What a shame to damage such great smokes! Best of luck to you on this! I hope that everything works out in your favor... __________________ It's Just THIS Easy To Help Out The Troops

06-09-2012, 06:23 PM	#15
CigarSquid AKA Garryyjr Join Date: Apr 2011 First Name: Garry Location: Medford, OR - Cigar Zombie Posts: 3,213 Trading: (39)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Hope they do something to take care of it. Let us know. Sorry to see such a waste of fine smokes. __________________ gaRRy

06-09-2012, 06:24 PM	#16
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Damn this stinks! Hope they are good about giving you a refund or a new box. Best of luck! __________________ Proud member of the GMCGTPWHAFA

06-09-2012, 06:26 PM	#17
CigarSquid AKA Garryyjr Join Date: Apr 2011 First Name: Garry Location: Medford, OR - Cigar Zombie Posts: 3,213 Trading: (39)	Re: Nearly an Entire Box of Liga Privada 9 Ruined Might be to late, but a complaint with the shipper? __________________ gaRRy

06-09-2012, 06:28 PM	#18
mase Undead Recruiter Join Date: Sep 2011 First Name: Kevin Location: The city that works....against you Posts: 845 Trading: (9)	Re: Nearly an Entire Box of Liga Privada 9 Ruined I went to a local B&M a few weeks ago and all but 2 LP9s in a box had significant damage to the foot. __________________

06-09-2012, 06:34 PM	#19
OLS Suck It Join Date: Oct 2008 First Name: Brad Location: TN Posts: 7,912 Trading: (19)	Re: Nearly an Entire Box of Liga Privada 9 Ruined I can take foot vdamage all day long, but that particular problem renders a cigar basically unsmokeable. If you were Tom Hanks, sitting on an island, talking to a volleyball, sure, you could smoke those, but those cigars are useless to the average smoker. They will draw all messed up, produce only partial suction and basically drive you insane. PHOTOS, PHOTOS, PHOTOS...that and a nice but firm email to your vendor.