Heartfelt Experience

irratebass · 10-28-2011, 11:54 AM

This is great to hear and good on ya for uppin' his status.

jjirons69 · 10-28-2011, 08:34 PM

Great beads and great company!

10-31-2011, 09:45 AM

I've ordered a few things from him. Unfortunately, he shipped the wrong items...but when I e-mailed him to let him know, he shipped the right ones immediately, apologized for the inconvenience, and handled the whole thing professionally. I will be using Heartfelt for all of my "bead needs" in the future.

10-31-2011, 01:58 PM

I will parrot what others have said: great company and product. Would recommend in a heartbeat.

taltos · 10-31-2011, 02:32 PM

I have been using this company for quite a while, great people to deal with, things are always made right. I had ordered a couple of the 2 oz tubes and one was damaged. Called the company and a replacement made it to Massachusetts in 2 days with no return of the bad tube. Can't beat that kind of customer care.

10-31-2011, 04:38 PM

Quote:

Originally Posted by taltos

Called the company and a replacement made it to Massachusetts in 2 days with no return of the bad tube. Can't beat that kind of customer care.

Absolutely mirrors my experience. The wrong product was sent to me accidentally, and when I reported it the correct product was sent out without any delay.

10-28-2011, 11:54 AM	#1
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Heartfelt Experience This is great to hear and good on ya for uppin' his status. __________________

10-28-2011, 08:34 PM	#2
jjirons69 Haberdasher Join Date: Oct 2008 First Name: Jamie Location: Chucktown, SC Posts: 4,120 Trading: (94)	Re: Heartfelt Experience Great beads and great company! __________________ Somebody has to go back and get a chitload of dimes

10-31-2011, 09:45 AM	#3
w squared Guest Posts: n/a	Re: Heartfelt Experience I've ordered a few things from him. Unfortunately, he shipped the wrong items...but when I e-mailed him to let him know, he shipped the right ones immediately, apologized for the inconvenience, and handled the whole thing professionally. I will be using Heartfelt for all of my "bead needs" in the future.

10-31-2011, 01:58 PM	#4
darkninja67 Guest Posts: n/a	Re: Heartfelt Experience I will parrot what others have said: great company and product. Would recommend in a heartbeat.

10-31-2011, 02:32 PM	#5
taltos Really, really old Join Date: Oct 2008 First Name: Paul Location: Saugus, MA Posts: 2,486 Trading: (3)	Re: Heartfelt Experience I have been using this company for quite a while, great people to deal with, things are always made right. I had ordered a couple of the 2 oz tubes and one was damaged. Called the company and a replacement made it to Massachusetts in 2 days with no return of the bad tube. Can't beat that kind of customer care. __________________ Jimmy, some of its magic, some of its tragic, but I had a good life all the way. He Went to Paris, J. Buffett