Lagunitas Customer Service

PV1191 · 10-06-2011, 07:13 PM

About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.

LostAbbott · 10-06-2011, 07:45 PM

Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles.
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Sauer Grapes · 10-06-2011, 08:59 PM

This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever.

Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.

boom · 10-06-2011, 09:19 PM

Nice.... Love me some Lagunitas!!!!

PV1191 · 10-06-2011, 10:27 PM

Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)

cobra03 · 10-06-2011, 11:30 PM

I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that.

Mattso3000 · 10-06-2011, 11:34 PM

Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well!

PV1191 · 10-07-2011, 12:21 AM

I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!

Skywalker · 10-07-2011, 12:32 AM

Good news Tommy!!!

Sorry to hear you're moving farther away... We didn't get to herf!

PV1191 · 10-07-2011, 09:38 AM

Quote:

Originally Posted by Skywalker

Good news Tommy!!!

Sorry to hear you're moving farther away... We didn't get to herf!

I'll be down here alot. We'll find the time...

Skywalker · 10-07-2011, 01:24 PM

Quote:

Originally Posted by PV1191

I'll be down here alot. We'll find the time...

Doctorossi · 10-07-2011, 09:46 AM

One of many reasons Lagunitas is an awesome company.

Matt-N-Ga · 10-08-2011, 03:32 PM

I love smaller, more customer oriented companies.

hammondc · 10-08-2011, 03:36 PM

Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me.

Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.

10-06-2011, 07:13 PM	#1
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Lagunitas Customer Service About two weeks ago I bought a 6'er of Maximus. Two bottles were bad. The entire head popped off when I tried to open them. I emailed Lagunitas to let them know. I realize it could be a shipping problem, but if they were having an issue with bottles I wanted them to know. I received an email from Ron Lindenbusch and provided any info I could. He offered to replace the $$ lost or provide swag. I told him I'm relocating to Washington State next week and there was no need. Ron asked for my new addy. Today I got an email there will be a "care package" arriving shortly after I get to my new place.

10-06-2011, 07:45 PM	#2
LostAbbott Have My Own Room Join Date: Aug 2010 First Name: Mychal Location: Seattle Posts: 1,165 Trading: (23)	Re: Lagunitas Customer Service Early welcome to Washington, now you won't have to drink any beer that did not come out of a keg. Or had to travel over 100 miles. Posted via Mobile Device

10-06-2011, 08:59 PM	#3
Sauer Grapes Snatchin' yo people up Join Date: Oct 2008 Posts: 2,235 Trading: (44)	Re: Lagunitas Customer Service This is great that he did this for his customer. I sent an email to Green Flash a year ago about a sixer that was just bad to see if they had a problem batch or if there was a way I could tell how old it was. No response what-so-ever. Even though it used to be one of my favorite beers, I have chosen to spend my $$$ on their competition ever sense.

10-06-2011, 09:19 PM	#4
boom Central Cali Cigar Crew Join Date: Mar 2009 First Name: Troy Location: Cen Cal Posts: 1,659 Trading: (107)	Re: Lagunitas Customer Service Nice.... Love me some Lagunitas!!!!

10-06-2011, 10:27 PM	#5
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Re: Lagunitas Customer Service Saur Grapes......sorry for the bad experience. I guess it was sour grapes......:-)

10-06-2011, 11:30 PM	#6
cobra03 Adult Babysitter Join Date: Aug 2009 First Name: Scott Location: Hamburg, NY Posts: 1,880 Trading: (15)	Re: Lagunitas Customer Service I like alot of Lagunitas beer so im glad to hear they are making everything right. Not everyday that a company is willing to do that. __________________ "I'm feelin' low, Apu. You got any of that beer that has candy floating in it, you know Skittlebrau?https://www.facebook.com/thebuffalobeerleague

10-06-2011, 11:34 PM	#7
Mattso3000 Will ninja for beer Join Date: Aug 2010 First Name: Matt Location: Burnsville, MN Posts: 2,842 Trading: (20)	Re: Lagunitas Customer Service Local store just started carrying Lagunitas. Good stuff from what I've had so far. Nice to see solid customer service as well! __________________ Please Support the Troop Support Contest!

10-07-2011, 12:21 AM	#8
PV1191 Chicken!the other wrapper Join Date: Apr 2009 First Name: Tommy Location: Wet Wet Seattle Posts: 70 Trading: (0)	Re: Lagunitas Customer Service I was not expecting anything. I just wanted them to know about a possible problem. It was refreshing to see a company dedicated to customer service. So as long as Lagunitas brews I will be a customer!

10-07-2011, 12:32 AM	#9
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Lagunitas Customer Service Good news Tommy!!! Sorry to hear you're moving farther away... We didn't get to herf! __________________ Smoke what you like!!!

10-07-2011, 09:46 AM	#12
Doctorossi Have My Own Room Join Date: Jul 2009 Location: Burlington, VT Posts: 1,684 Trading: (8)	Re: Lagunitas Customer Service One of many reasons Lagunitas is an awesome company. __________________ Marvin Shanken is a terrific guy... for me to poop on!

10-08-2011, 03:32 PM	#13
Matt-N-Ga MattGah Join Date: Oct 2009 First Name: Matt Location: Acworth, Ga Posts: 316 Trading: (4)	Re: Lagunitas Customer Service I love smaller, more customer oriented companies. __________________ EPIC IV "I just got bit by a donkey"

10-08-2011, 03:36 PM	#14
hammondc Moar Padrons! Join Date: Aug 2010 First Name: Chip Location: Senoia, GA Posts: 2,626 Trading: (17)	Re: Lagunitas Customer Service Good folks there. As I have said before. I firmly believe that Maximus IPA to be one of, if not the most, underrated IPAs on the market. It is a top 3 for me. Have you had their Brown Shugga? That comes out soon. Probably my favorite Lagunitas.