Impatience is killing me....

mithrilG60 · 09-28-2011, 01:35 AM

The Bad:

I got lucky enough to be the 1 - 2% of shipments from Bob that experienced shipping damage. I was relatively lucky though in that it the knock the box took was right on a corner of the DX base, causing the base to break leaving the main unit completely undamaged. I've already spoken to Bob and a resolution is in the works. Unlike all other Aristocrats, the DX Base on the Mini is just an add-on base to replacing it is a simple process of Bob making a new one and shipping it to me. The down side is that the finish on this humidor is a custom stain roughly halfway between Light Red Mahogany and Brown Mahogany so Bob can't finish and ship me the new base until I sent him the damaged one back so he can colour match the finish.

Just for the record, the damage was certainly no reflection on the packaging of the humidor for shipping. It took me a lot of work to get into the box, just bad luck in terms of where the box was impacted during shipping.

09-28-2011, 01:35 AM	#26
mithrilG60 Feeling at Home Join Date: Dec 2008 First Name: Geoff Location: Vancouver, BC, Canada Posts: 733 Trading: (2)	Re: Impatience is killing me.... The Bad: I got lucky enough to be the 1 - 2% of shipments from Bob that experienced shipping damage. I was relatively lucky though in that it the knock the box took was right on a corner of the DX base, causing the base to break leaving the main unit completely undamaged. I've already spoken to Bob and a resolution is in the works. Unlike all other Aristocrats, the DX Base on the Mini is just an add-on base to replacing it is a simple process of Bob making a new one and shipping it to me. The down side is that the finish on this humidor is a custom stain roughly halfway between Light Red Mahogany and Brown Mahogany so Bob can't finish and ship me the new base until I sent him the damaged one back so he can colour match the finish. Just for the record, the damage was certainly no reflection on the packaging of the humidor for shipping. It took me a lot of work to get into the box, just bad luck in terms of where the box was impacted during shipping.