Great customer service

floydpink · 09-26-2011, 08:22 PM

I've been treated exceptionally well from Ol Times since they had a little shop in the mall near my house.

treated so well that they would call me when Opus X came in and never charged me more than msrp and overlooked the 2 stick per person limit as I was a steady customer. (walked out with quite a few handfulls of Anejos as well)

Since they've moved to a free standing store in Clermont, there kindness has grown to examples like Larry's and for me, a place out in lake County where I ride that offers a great selection, a comfy couch, free beer, great conversation and a standing offer to store my sticks for free.

After a stop for BBQ at my favorite place up the road, a stop in to Ol Times caps off a great day off and a scenic ride for me on many occasions.

One of a kind from my experience.

Ironically enough, Corona Cigar's very first location was the strip mall a mile from my house when Jeff was just starting.
They've grown large, triple msrp for Opus, and may offer a much larger selection, but can't hold a candle to the service and customer service of Ol Times.

Ask Corona to store your cigars and they'll have you fill out a form for a locker giving permission to inspect your $300 a year locker for cigars that shouldn't be there.

Moose6026 · 09-26-2011, 08:33 PM

Great to here. Customer service sells. The older I get the more important I see that customer service is.

09-26-2011, 08:22 PM	#1
floydpink crazy diamond Join Date: Oct 2008 First Name: Pete Location: Orlando Posts: 1,955 Trading: (17)	Re: Great customer service I've been treated exceptionally well from Ol Times since they had a little shop in the mall near my house. treated so well that they would call me when Opus X came in and never charged me more than msrp and overlooked the 2 stick per person limit as I was a steady customer. (walked out with quite a few handfulls of Anejos as well) Since they've moved to a free standing store in Clermont, there kindness has grown to examples like Larry's and for me, a place out in lake County where I ride that offers a great selection, a comfy couch, free beer, great conversation and a standing offer to store my sticks for free. After a stop for BBQ at my favorite place up the road, a stop in to Ol Times caps off a great day off and a scenic ride for me on many occasions. One of a kind from my experience. Ironically enough, Corona Cigar's very first location was the strip mall a mile from my house when Jeff was just starting. They've grown large, triple msrp for Opus, and may offer a much larger selection, but can't hold a candle to the service and customer service of Ol Times. Ask Corona to store your cigars and they'll have you fill out a form for a locker giving permission to inspect your $300 a year locker for cigars that shouldn't be there. __________________ "If we weren't all crazy we would go insane" Last edited by floydpink; 09-26-2011 at 08:31 PM.

09-26-2011, 08:33 PM	#2
Moose6026 Adjusting to the Life Join Date: Aug 2011 First Name: Dan Location: In a house Posts: 358 Trading: (1)	Re: Great customer service Great to here. Customer service sells. The older I get the more important I see that customer service is. __________________ Life is hard, but it's harder when you're stupid. - John Wayne