Great customer service

Ogre · 09-26-2011, 12:34 PM

I placed an order with Ol'Times Cigars that I am going to pick up tomorrow in their Clermont store. Here is where the customer service comes in. Jonathan (who is a member here) did not have the cigars at the Clermont store, he was gracious enough to sell me a few hard to find cigars and send them to the other store so I could pick them up. He also helped me when I won his site auction on saturday. I went to the website to pay for them and I managed to delete them out of my cart. I called Jonathan and he handled the situation in a vary professional manner. I think some of the bigger venders could learn a lesson or two from this business. Thanks for your help Jonathan.

Mattso3000 · 09-26-2011, 12:40 PM

Nice, just got my SS maddy and 858 sampler from him.

emopunker2004 · 09-26-2011, 12:47 PM

irratebass · 09-26-2011, 01:07 PM

Way to give props where props is due Larry. Glad to hear this about Ol'Times Cigars.

kelmac07 · 09-26-2011, 06:50 PM

deadrise · 09-26-2011, 06:58 PM

sounds great I might have to get me some of those ss madies

Ogre · 09-26-2011, 07:01 PM

Quote:

Originally Posted by deadrise

sounds great I might have to get me some of those ss madies

Get'em while you can. They won't be around long!!!

MurphysLaw · 09-26-2011, 07:12 PM

Nice to hear about good experiences every once in a while, just bookmarked their site for future use

KidRock · 09-26-2011, 07:20 PM

Quote:

Originally Posted by MurphysLaw

Nice to hear about good experiences every once in a while, just bookmarked their site for future use

agreed! did the same! customer service is a lost art.

E.J. · 09-26-2011, 07:26 PM

I love hearing about good CS.... Props to OTC

floydpink · 09-26-2011, 09:22 PM

I've been treated exceptionally well from Ol Times since they had a little shop in the mall near my house.

treated so well that they would call me when Opus X came in and never charged me more than msrp and overlooked the 2 stick per person limit as I was a steady customer. (walked out with quite a few handfulls of Anejos as well)

Since they've moved to a free standing store in Clermont, there kindness has grown to examples like Larry's and for me, a place out in lake County where I ride that offers a great selection, a comfy couch, free beer, great conversation and a standing offer to store my sticks for free.

After a stop for BBQ at my favorite place up the road, a stop in to Ol Times caps off a great day off and a scenic ride for me on many occasions.

One of a kind from my experience.

Ironically enough, Corona Cigar's very first location was the strip mall a mile from my house when Jeff was just starting.
They've grown large, triple msrp for Opus, and may offer a much larger selection, but can't hold a candle to the service and customer service of Ol Times.

Ask Corona to store your cigars and they'll have you fill out a form for a locker giving permission to inspect your $300 a year locker for cigars that shouldn't be there.

Moose6026 · 09-26-2011, 09:33 PM

Great to here. Customer service sells. The older I get the more important I see that customer service is.

09-26-2011, 12:34 PM	#1
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Great customer service I placed an order with Ol'Times Cigars that I am going to pick up tomorrow in their Clermont store. Here is where the customer service comes in. Jonathan (who is a member here) did not have the cigars at the Clermont store, he was gracious enough to sell me a few hard to find cigars and send them to the other store so I could pick them up. He also helped me when I won his site auction on saturday. I went to the website to pay for them and I managed to delete them out of my cart. I called Jonathan and he handled the situation in a vary professional manner. I think some of the bigger venders could learn a lesson or two from this business. Thanks for your help Jonathan. __________________

09-26-2011, 12:40 PM	#2
Mattso3000 Will ninja for beer Join Date: Aug 2010 First Name: Matt Location: Burnsville, MN Posts: 2,842 Trading: (20)	Re: Great customer service Nice, just got my SS maddy and 858 sampler from him. __________________ Please Support the Troop Support Contest!

09-26-2011, 12:47 PM	#3
emopunker2004 Central Fla rollin Join Date: Jan 2011 First Name: Justin Location: Winter Springs, FL Posts: 6,171 Trading: (46)	Re: Great customer service __________________ Cigar Asylum: Where all are equal, unless you are from CA, then you are more equal.

09-26-2011, 01:07 PM	#4
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Great customer service Way to give props where props is due Larry. Glad to hear this about Ol'Times Cigars. __________________

09-26-2011, 06:50 PM	#5
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Great customer service __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

09-26-2011, 06:58 PM	#6
deadrise The Manhattan Project Join Date: Sep 2011 First Name: Jason Location: Reedville Virginia Posts: 1,001 Trading: (24)	Re: Great customer service sounds great I might have to get me some of those ss madies __________________

09-26-2011, 07:12 PM	#8
MurphysLaw Anything can go wrong Join Date: Dec 2010 First Name: Brian Location: SoFlo Posts: 2,823 Trading: (19)	Re: Great customer service Nice to hear about good experiences every once in a while, just bookmarked their site for future use __________________ It's THIS easy to help our Troops.

09-26-2011, 07:26 PM	#10
E.J. I'm nuts for the place Join Date: Sep 2009 Posts: 3,218 Trading: (21)	Re: Great customer service I love hearing about good CS.... Props to OTC

09-26-2011, 09:22 PM	#11
floydpink crazy diamond Join Date: Oct 2008 First Name: Pete Location: Orlando Posts: 1,955 Trading: (17)	Re: Great customer service I've been treated exceptionally well from Ol Times since they had a little shop in the mall near my house. treated so well that they would call me when Opus X came in and never charged me more than msrp and overlooked the 2 stick per person limit as I was a steady customer. (walked out with quite a few handfulls of Anejos as well) Since they've moved to a free standing store in Clermont, there kindness has grown to examples like Larry's and for me, a place out in lake County where I ride that offers a great selection, a comfy couch, free beer, great conversation and a standing offer to store my sticks for free. After a stop for BBQ at my favorite place up the road, a stop in to Ol Times caps off a great day off and a scenic ride for me on many occasions. One of a kind from my experience. Ironically enough, Corona Cigar's very first location was the strip mall a mile from my house when Jeff was just starting. They've grown large, triple msrp for Opus, and may offer a much larger selection, but can't hold a candle to the service and customer service of Ol Times. Ask Corona to store your cigars and they'll have you fill out a form for a locker giving permission to inspect your $300 a year locker for cigars that shouldn't be there. __________________ "If we weren't all crazy we would go insane" Last edited by floydpink; 09-26-2011 at 09:31 PM.

09-26-2011, 09:33 PM	#12
Moose6026 Adjusting to the Life Join Date: Aug 2011 First Name: Dan Location: In a house Posts: 358 Trading: (1)	Re: Great customer service Great to here. Customer service sells. The older I get the more important I see that customer service is. __________________ Life is hard, but it's harder when you're stupid. - John Wayne