CI Slacking?

newbie here on the forum, but Im just gonna chime in here on my experiances with CI...

I have made many orders from them over about a two year time. A couple times there was a small issue, but they have always made it right for me. Once I got a number of small Tins of baby cigars for a road trip and one of the tins was crushed in the center of the edge. I took a pic of it and called Customer service. they sent me a replacement tin and sent it out with two day shipping for free. and I was told to keep the crushed tin of which I found 3 sticks damaged.

Another time I had ordered a number of singles and they forgot to put in a couple of the sticks I had paid for. I again called customer service and they shipped out the missing sticks and a couple freebie sticks as well to make it right.

Basically i have found that even though they are a big online retailer, they are still human. they will and do make mistakes. i dont get upset about the mistakes, as long as they make it right with me, the customer. as long as you call them and explain what happened and BE CIVIL to them, they have always made it right for me and kept me happy.

just my .02 here....