Illusione Ultra = Ultra bad!

ZachF88 · 09-02-2011, 11:19 PM

well, I emailed Illusione and I already got a response from them. I am quite impressed that they responded so quickly, but very surprised by what they had to say:

"I'm sorry that my cigar ruined your night. Humans roll cigars and humans aren't
perfect. I hope I can live up to your rigorous standards in the future by making
every single cigar plug-free. Thank you for your comments. They will be passed
along to the factory." ~Dion Giolito

Now, I understand that not every cigar is perfect and there are a few duds in every batch, but this thing had three twigs and was overloaded with tobacco that was too tightly rolled. My letter to Illusione was long, but very nice. I just expressed my concerns, especially with this being such a new cigar and their first batch (don't they want customer feedback?). I have dealt with a few cigar manufacturers before (Padrons, etc) and have had great exeriences compared to this. I am just appalled by Illusione's response! It's people like this that really ruin the cigar experience. I will never buy Illusiones ever again! A simple reply along the lines of "Thank you for expressing your concerns; I'm sorry that you had a bad experience with Illusione; I can assure you that ony a very few of our cigars are duds; blah blah blah," and not what Mr. Giolito responded.

09-02-2011, 11:19 PM	#1
ZachF88 Feeling at Home Join Date: Dec 2009 First Name: Zach Location: Denver, CO Posts: 510 Trading: (32)	Re: Illusione Ultra = Ultra bad! well, I emailed Illusione and I already got a response from them. I am quite impressed that they responded so quickly, but very surprised by what they had to say: "I'm sorry that my cigar ruined your night. Humans roll cigars and humans aren't perfect. I hope I can live up to your rigorous standards in the future by making every single cigar plug-free. Thank you for your comments. They will be passed along to the factory." ~Dion Giolito Now, I understand that not every cigar is perfect and there are a few duds in every batch, but this thing had three twigs and was overloaded with tobacco that was too tightly rolled. My letter to Illusione was long, but very nice. I just expressed my concerns, especially with this being such a new cigar and their first batch (don't they want customer feedback?). I have dealt with a few cigar manufacturers before (Padrons, etc) and have had great exeriences compared to this. I am just appalled by Illusione's response! It's people like this that really ruin the cigar experience. I will never buy Illusiones ever again! A simple reply along the lines of "Thank you for expressing your concerns; I'm sorry that you had a bad experience with Illusione; I can assure you that ony a very few of our cigars are duds; blah blah blah," and not what Mr. Giolito responded. Last edited by ZachF88; 09-02-2011 at 11:34 PM.