PP rant

08-03-2011, 12:52 PM

Quote:

Originally Posted by CigarNut

Have you called them to find out what the problem is? I had a problem with my account -- similar to yours -- a few months ago and I called them and they had everything working very quickly.

This. It sucks balls and they are actually have several class action lawsuits out over this very issue. However, if you call them and explain to them that you did in fact make those purchases and you would like your account to be unfrozen they will have it up and ready in about 5 minutes. I have had to do it twice now.

CigarNut · 08-03-2011, 12:54 PM

Quote:

Originally Posted by Wallbright

This. It sucks balls and they are actually have several class action lawsuits out over this very issue. However, if you call them and explain to them that you did in fact make those purchases and you would like your account to be unfrozen they will have it up and ready in about 5 minutes. I have had to do it twice now.

Without knowing exactly why the OP's account was locked out, you cannot make a blanket statement about a class action law suit.

It was different for me... I had not used my account in a while so their "fraud protection" kicked in. I got through to someone very quickly and it was resolved very easily and my transaction was only delayed a few hours... As with any service the more proactive you about resolving a problem the faster it will be resolved.

BTW, my VISA does something similar -- if a purchase is outside "VISA's expected demographic" for me, fraud protection kicks in. I can wait for a call from them, or I can call them and get it resolved.

While I have had my share of problems with PP, when you look at the number of customers and the number of transactions they do, they really do provide pretty good service...

The bottom line is that if you wait for someone else to start the process you give up your control and you are at their mercy.

08-03-2011, 12:58 PM

Quote:

Originally Posted by CigarNut

It was different for me... I had not used my account in a while so their "fraud protection" kicked in. I got through to someone very quickly and it was resolved very easily...

Oh, sounds like the same thing to me though. The limited use on his account is what they do when they believe that someone has made a fraudulent charge. Which most of the time is due to periods of inactivity and then multiple charges. He said he just bought some sticks before, now he is trying to buy more, and then a few days ago he bought some pipe tobacco tins from me. Idk I guess this is all just semantics and the main point we both are trying to make is they are helpful and the issue gets resolved quickly.

08-03-2011, 03:48 PM

Quote:

Originally Posted by CigarNut

Without knowing exactly why the OP's account was locked out, you cannot make a blanket statement about a class action law suit.

It was different for me... I had not used my account in a while so their "fraud protection" kicked in. I got through to someone very quickly and it was resolved very easily and my transaction was only delayed a few hours... As with any service the more proactive you about resolving a problem the faster it will be resolved.

BTW, my VISA does something similar -- if a purchase is outside "VISA's expected demographic" for me, fraud protection kicks in. I can wait for a call from them, or I can call them and get it resolved.

While I have had my share of problems with PP, when you look at the number of customers and the number of transactions they do, they really do provide pretty good service...

The bottom line is that if you wait for someone else to start the process you give up your control and you are at their mercy.

Actually not to be rude but I can as the class action lawsuits are over frozen assets and not being able to pay. This article explains one of them but now PP allows you to receive payment you just can't send. But the lawsuits are over any account in which a restriction has been placed without the owners consent. There are so many though that whatever his problem there is a lawsuit for it probably but I believe it falls under the umbrella of this one. It is an old one though but there are more current ones as well.

http://news.cnet.com/2100-1017-842240.html