How would you handle

Seems crazy to use Facebook but to me it appears that you called an awful lot. There were probably many other people calling and he just got flustered and didn't know how to handle the influx of calls/complaining. I would wait it out a couple of days if not the end of the week and then call and try to handle it. Patience always pays off in the end. Just my two cents though and I hope I didn't offend.

[Stephen]

Originally Posted by Wallbright

Seems crazy to use Facebook but to me it appears that you called an awful lot. There were probably many other people calling and he just got flustered and didn't know how to handle the influx of calls/complaining. I would wait it out a couple of days if not the end of the week and then call and try to handle it. Patience always pays off in the end. Just my two cents though and I hope I didn't offend.

Calling twice in a week's period to ask about product that's already paid for and was told by the owner not once, but twice when his merchandise was set to arrive yet didn't is, "a lot"???

[neoflex]

Originally Posted by Wallbright

Seems crazy to use Facebook but to me it appears that you called an awful lot. There were probably many other people calling and he just got flustered and didn't know how to handle the influx of calls/complaining. I would wait it out a couple of days if not the end of the week and then call and try to handle it. Patience always pays off in the end. Just my two cents though and I hope I didn't offend.

I wouldn't say I called a lot. I called once Friday afternoon, noon today and than again at 4:30 since I was not able to get a DC number at any time of me calling and at noon today he said he would (Facebook) it to me shortly. I even decided I would wait to see if they show tomorrow before I call again. He could have gotten away with me only calling once had he either done one of two things, he could have given me a DC number after the first call or two if he is having shipping problems be honest about it and tell me there was an issue and you will call me when they do ship. Granted it's only about $110 all together but at this point it's the principle of it. Don't sell me a product and say it will ship a certain day and than don't follow through. I am a reasonable guy and if your having an issue a simple phone call would have been enough for me to say whatever, I'll wait. Hell if you knew you only had X amount of product to sell the intelligent thing would have been to keep track of what you sold and not exceed your inventory but than again not everyone thinks logically. Not saying this was the case but the back story I heard from a very reliable source along with the sheer sketchiness of the phone conversations has me thinking this is probably the problem.

[neoflex]

Update, the sticks showed up! Granted I do believe there was a bit of dishonesty when it came to what I was told about the shipping as I was originally told last Friday I should have them Saturday, Monday the absolute latest and than this week I was told they didn't ship until Saturday but at the end of the day this issue has been resolved and the sticks are here and the hat and two Cabinettas that were part of the deal were also included. I know the shop has a good reputation and sh*t happens but in this case the truth would have made all the difference in whether I would be a returning customer or not and had I knew there was an issue in the beginning I wouldn't have cared and would have continued to patiently wait without being a pain in the @ss.