Chasidor Humidor Makes Good!!!

[14holestogie]

Unless you have a dog in this fight (I don't), put the flame away.

As far as the moderators doing "their" duty and banning, let's just say every case is different despite what you've seen or read. I'm sure they do not take the use of the ban stick lightly. I trust they will make the right call despite the call for a lynching.

[hotreds]

Glad to hear what confirms my faith in Chas!

[joeobx]

:

Originally Posted by 14holestogie

Unless you have a dog in this fight (I don't), put the flame away.

As far as the moderators doing "their" duty and banning, let's just say every case is different despite what you've seen or read. I'm sure they do not take the use of the ban stick lightly. I trust they will make the right call despite the call for a lynching.

[Whynot]

My only bit of unsolicited( and probably unwanted) input, is that part of running a sound business is knowing when you have taken on enough work and letting people up front know what kind of delay they are looking at. Greed or simply pride can lead people in over their heads very quickly.

[bobarian]

Originally Posted by 14holestogie

Unless you have a dog in this fight (I don't), put the flame away.

As far as the moderators doing "their" duty and banning, let's just say every case is different despite what you've seen or read. I'm sure they do not take the use of the ban stick lightly. I trust they will make the right call despite the call for a lynching.

Each situation is dealt with individually. Comparing them is completely irrelevant as are unsolicited comments from those who have no vested interested. I am confident in how things are handled by the TOE. A new email address has been given for Chasden and those with issues can message him again and deal with it via pm with the mods.

Custom, handmade products, take a while to produce. You aren’t buying something that’s being churned out of a factory that has millions of dollars worth of assets and resources.

One of my other hobbies, besides cigars, is firearms. If you want to order a holster from Milt Sparks, or Matt DelFatti, you better be prepared to wait. About 6 months for Sparks, and that’s with a team of 4 full time guys. DelFatti, about 2 years! Heck, in this example, Milt Sparks only accepts X amount of orders per month, and no more. In some cases, like DelFatti, they just quit accepting new orders all together, for months at a time. Demand can be very high for goods like this, no matter the price.

Companies that provide custom good are fairly unique, you can’t run an ad on CareerBuilder and hire Joe Blow at $10/hour to do this kind of work. Most of the guys in businesses like this have been doing it years, are master craftsmen, and it’s not something you can teach someone how to do in 2 weeks. I would imagine it’s even harder with Chas, because he’s a one man show. Running a full time business, plus doing all the crafting of the product, purchasing the raw materials to make it, shipping, answering emails, order management, keep the books in line, etc, etc, can be very overwhelming for just 1 person.

I don’t see long waits as a mark of bad customer service when you’re dealing with this type of product, it’s expected, and if it’s something you can’t live with, you can always head down to Walmart.

[thebayratt]

Originally Posted by Brad

.....only accepts X amount of orders per month, and no more......

That is a good idea that maybe Chuck should look into.

But like what was mentioned earlier, the stained fronts (that held him up) are no longer going to be produced.
I have an order of stained fronts that I have been waiting on for four months now. I have not emailed him yet, but if I don't see them by Christmas/New Years, he will be getting an email!

What aggrevates me is; twice (Nov 8th & Nov 19th) he posted the stained fronts would be ready in 7-10 days..... Those two 7-10 periods are way up and he puts up another post on his site saying

Over the last 2 days I have devoted my time in the spray booth and concentrated on finishing up the stained and exotic units. About 1/2 of the stained units will be ready to line with cedar this weekend and ready to ship early next week. The other 1/2 should be about 4-5 days behind them.

I tottally understand that hand made things take time. I was going to build these myself earlier this year, but the cost of just the wood would be more than ordering straight from Chuck. So, I went his way. I understand he does like orders together, but it seemed for a while he completely skipped the stained units all together. Equipment failure/finger injury is what held everything up, from what I understand. But there needs to be a time when you got to stop and look at whats building up on your plate and possibly look at stopping any new orders.
I guess thats why he has an order update section on his site, so he won't have to stop taking orders.

I see "smll2" has gotten his order (with stained fronts) in and is happy. My order # is just a few off from his (stained fronts also). Hopefully I should have mine this week, or the first part of next week.

Once he gets all the stained front orders shipped and mainly does the natural stuff, those orders should go out alot faster and smoother.