Chasidor Humidor Store and problem.

[Brutus2600]

Here's the problem, I'm guessing you might be in the same boat I am.

He ran into A LOT of problems with the stained drawers and had so much delay because of them he actually discontinued the stained drawers the end of last month. It sounds like your drawers were already done and just sitting in inventory, but mine were a normal order of stained drawers.

He's gone through a ton of cedar drawers which he has no problem getting out because they're just cut out and put together, and I think the exotic woods are done differently as well, but the stained drawers are way behind.

My order number was 382 and I placed my order on July 22nd, and the display on the side is only for cedar orders. If it's any indication though there is a HUGE discrepancy between cedar orders and stained orders.

He's said twice in his recent updates that the he's finishing up the stained orders and should have those out very soon.

I actually just emailed him today too, but don't expect a response. He seems pretty overwhelmed. Not an excuse, but just the facts.

[smll2]

Originally Posted by Brutus2600

Here's the problem, I'm guessing you might be in the same boat I am.

He ran into A LOT of problems with the stained drawers and had so much delay because of them he actually discontinued the stained drawers the end of last month. It sounds like your drawers were already done and just sitting in inventory, but mine were a normal order of stained drawers.

He's gone through a ton of cedar drawers which he has no problem getting out because they're just cut out and put together, and I think the exotic woods are done differently as well, but the stained drawers are way behind.

My order number was 382 and I placed my order on July 22nd, and the display on the side is only for cedar orders. If it's any indication though there is a HUGE discrepancy between cedar orders and stained orders.

He's said twice in his recent updates that the he's finishing up the stained orders and should have those out very soon.

I actually just emailed him today too, but don't expect a response. He seems pretty overwhelmed. Not an excuse, but just the facts.

I totally agree with you and I think this is plausible. Has he ever responded to you? If he responded to me just twice over the last 3.5 months I would be cool. Lack of Communication in anything causes major problems. No communication leads to ugly stuff like this post.

I have like one natural stained thing...everything else was stock scratch and dent....and....I just don't get the zero Customer Service aspect of this.

I'm a brother and will work with anyone.....just give me a reason. That's not to much to ask for.

Tom

[Brutus2600]

Originally Posted by smll2

I totally agree with you and I think this is plausible. Has he ever responded to you? If he responded to me just twice over the last 3.5 months I would be cool. Lack of Communication in anything causes major problems. No communication leads to ugly stuff like this post.

I have like one natural stained thing...everything else was stock scratch and dent....and....I just don't get the zero Customer Service aspect of this.

I'm a brother and will work with anyone.....just give me a reason. That's not to much to ask for.

Tom

That's the problem right there.

Even though I also ordered cedar shelves and those are supposed to ship in a couple days, because I ordered two stained drawers and the entire order waits on the slowest item, he doesn't ship separately.

[smll2]

Originally Posted by Brutus2600

That's the problem right there.

Even though I also ordered cedar shelves and those are supposed to ship in a couple days, because I ordered two stained drawers and the entire order waits on the slowest item, he doesn't ship separately.

Brutus....respectfully that is not the problem. I have emailed him a dozen times in various ways right through his website and otherwise and he has NOT responded even once over 3.5 months. As stated above I would be fine with hearing from just twice over the period. My emails to him are pretty blunt about getting back to me. NOTHING!!! That is the problem.

You might be more tied in with the guy...and he has responded to you since the end of July when you placed your order. I'm not tied in with him at all or anyone he knows other than than the postiive posts I've seen here. There is no excuse for no communication over 3.5 months after he took my money.

NONE AT ALL!!!

Tom

[Brutus2600]

Originally Posted by smll2

Brutus....respectfully that is not the problem. I have emailed him a dozen times in various ways right through his website and otherwise and he has NOT responded even once over 3.5 months. As stated above I would be fine with hearing from just twice over the period. My emails to him are pretty blunt about getting back to me. NOTHING!!! That is the problem.

You might be more tied in with the guy...and he has responded to you since the end of July when you placed your order. I'm not tied in with him at all or anyone he knows other than than the postiive posts I've seen here. There is no excuse for no communication over 3.5 months after he took my money.

NONE AT ALL!!!

Tom

No, I'm saying that's the problem of why your order hasn't shipped, just like mine. I agree about the communication. I haven't messaged him or emailed him before this morning, but I remember hearing other people trying to communicate with him and not hearing back, so I didn't even bother. I agree that he needs to work on that.

Also, besides him being a member on the board and people here I trust vouching for him, I didn't know him or of him before I joined this board.

[smll2]

Originally Posted by Brutus2600

No, I'm saying that's the problem of why your order hasn't shipped, just like mine. I agree about the communication. I haven't messaged him or emailed him before this morning, but I remember hearing other people trying to communicate with him and not hearing back, so I didn't even bother. I agree that he needs to work on that.

Also, besides him being a member on the board and people here I trust vouching for him, I didn't know him or of him before I joined this board.

Thanks for the honest response. I have better things to do then rant about a guy I've never met. I just felt the need to share my experience with others before they place an order with Chuck. From an online ordering experience I've had a lot of luck...knock on wood. (No pun intended).

This experience was and is horrible. Seeing the guy on the web cam working in his shop and knowing he's around....and not hearing from him is/was frustrating. I've made it clear on several emails I would take this to this forum and others..gave him weeks of prior notice and still nothing from him.

Very Strange. Something is not right.