If it's too good to be true...

Regarding expecting shipped cigars at the advertised price:

Originally Posted by md4958

Yup. Mistakes happen, and remember what you are purchasing, and where they are coming from. You really have no recourse.

I realize there is a glaring difference in purchase price and their real price on this one. But suppose it weren't so glaring. Say you order a box of fine old-world cigars at a reasonable price. The vendor ships them, but then tells you you owe them more money because the price they showed on their website, accepted the order at, and shipped at, was not their real price. What then?

Originally Posted by md4958

Welcome to the Asylum btw

Thanks! Don't mean to sound like a nutjob on my first OP. I am really torn on this one between the practice and ethics on both sides of the deal.

[markem]

Originally Posted by Jack-of-Diamonds

I realize there is a glaring difference in purchase price and their real price on this one. But suppose it weren't so glaring. Say you order a box of fine old-world cigars at a reasonable price. The vendor ships them, but then tells you you owe them more money because the price they showed on their website, accepted the order at, and shipped at, was not their real price. What then?

Go to their country and file a complaint under their laws. That's where it occurred. Alternately, you can challenge the charge with your credit card company. Doesn't matter whether it was cigars or whatever, you have options, whether you decide to pursue them or not is your choice - as is your choice to use that vendor again in the future.

[md4958]

Originally Posted by Jack-of-Diamonds

I realize there is a glaring difference in purchase price and their real price on this one. But suppose it weren't so glaring. Say you order a box of fine old-world cigars at a reasonable price. The vendor ships them, but then tells you you owe them more money because the price they showed on their website, accepted the order at, and shipped at, was not their real price. What then?

If its a matter of a few dollars, I think most vendors would rather eat that rather than lose the sale and a customer. But from what youre telling us the price was 1/10th of the price of a regular box. Multiply that by 10 original boxes, and another 15 you attempted to order and thats a LOT of money they are out.

What is the threshold, I dunno... but if I see a box thats more than 40% off, I have to question if Im really gonna get the cigars at that price.

Now, if the price online was incorrect you SHOULD expect the choice of having your money fully refunded, or getting the order at the correct value. I dont think its right that they shipped you boxes before you had an opportunity to make that decision. If they gave you 4 boxes at the 1/10 rate each, consider yourself lucky.

Originally Posted by md4958

If its a matter of a few dollars, I think most vendors would rather eat that rather than lose the sale and a customer. But from what youre telling us the price was 1/10th of the price of a regular box. Multiply that by 10 original boxes, and another 15 you attempted to order and thats a LOT of money they are out.

What is the threshold, I dunno... but if I see a box thats more than 40% off, I have to question if Im really gonna get the cigars at that price.

Now, if the price online was incorrect you SHOULD expect the choice of having your money fully refunded, or getting the order at the correct value. I dont think its right that they shipped you boxes before you had an opportunity to make that decision. If they gave you 4 boxes at the 1/10 rate each, consider yourself lucky.

I'm pretty much where you are on this. But, maybe I should have stated my theoretical differently. Let's try this:

Suppose you order two boxes at what you think is a reasonable price. The vendor sends you one and says that's all you get because they really meant to price them at twice what you paid. Anybody happy with that arrangement? (besides the vendor, I mean)

It hasn't been clearly resolved yet, and I am not getting any immediate response from the vendor on my email reply (and only a machine on the phone line). However, the vendor's first email sure sounded like they don't plan on taking any responsibility for the pricing mistake or for sending out a partial booked at that price. They asked if I wanted all 20 boxes at their regular price (they mistakenly thought it was two orders of 10, rather than a 10 and a 15). Seems like if they were going to acknowledge that those already sent were their mistake to eat they'd have asked if I wanted the remaining boxes at the regular price or not.

[htown]

Originally Posted by Jack-of-Diamonds

Suppose you order two boxes at what you think is a reasonable price. The vendor sends you one and says that's all you get because they really meant to price them at twice what you paid. Anybody happy with that arrangement? (besides the vendor, I mean)

The problem with this is that you knew it was a ridiculously low price, not a "reasonable price"

Originally Posted by htown

The problem with this is that you knew it was a ridiculously low price, not a "reasonable price"

Maybe you're right... and based on that I would not have blamed the vendor for canceling the order and refunding my money. To me the problem is, they shipped some of them that I never agreed to buy at their full price.

[dwoodward]

I have a feeling that if you hadn't made the 2nd order, they wouldn't have noticed the mistake. I think you shot yourself in the foot here.

They were in the process of shipping and you placed an order of 15 more boxes. As a business owner that would throw all sorts of red flags to me that something was wrong. Who just up and orders 25 boxes of the same cigar unless something was up?

My 2 Cents.

[DaBear]

Originally Posted by dwoodward

I have a feeling that if you hadn't made the 2nd order, they wouldn't have noticed the mistake. I think you shot yourself in the foot here.

They were in the process of shipping and you placed an order of 15 more boxes. As a business owner that would throw all sorts of red flags to me that something was wrong. Who just up and orders 25 boxes of the same cigar unless something was up?

My 2 Cents.

I was tempted to say that even with the 10 boxes, but then I remembered where I am

Originally Posted by dwoodward

I have a feeling that if you hadn't made the 2nd order, they wouldn't have noticed the mistake. I think you shot yourself in the foot here.

They were in the process of shipping and you placed an order of 15 more boxes. As a business owner that would throw all sorts of red flags to me that something was wrong. Who just up and orders 25 boxes of the same cigar unless something was up?

My 2 Cents.

Nah, doubtful. I have the feeling they were inundated with orders. The same price stayed up there for 4 or 5 days straight.